The Opportunity Right Now Group are working on an exciting opportunity that has arisen for a Customer Care Operator to join a fast-growing company specialising in fine art, design pieces, furniture, and antiques logistics. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering top-tier customer service. What You'll Be Doing: Managing incoming customer requests, including providing quotes using a pricing algorithm. Overseeing shipments, proactively updating clients on progress, and ensuring a seamless process. Building strong relationships with customers and ensuring a high level of service. Liaising with logistics teams (customer service, first mile, last mile, customs) to resolve issues efficiently. Identifying opportunities to improve operational processes. Collaborating with the tech team to enhance internal platforms and customer experience. What We're Looking For: Experience in customer care, shipping coordination, or the art market (or a strong motivation to learn). Fluency in English with excellent verbal and written communication skills. Strong analytical skills and comfort working with numbers (essential for handling quotes). A positive, curious, and self-motivated mindset with a hands-on approach. Strong organizational skills, attention to detail, and the ability to manage large volumes of information. The ability to multitask and prioritize effectively in a fast-paced, team-oriented environment. Nice to Have: Experience in freight forwarding or logistics would be beneficial. What's in It for You? The chance to be part of an ambitious company transforming and modernizing the art logistics industry. A unique blend of tech-driven solutions and high-quality customer service. 25 days of annual leave. Private pension scheme contributions (3% from Day 1). Health insurance. A flexible remote work policy (2 days during probation, 3 days once fully onboarded). A supportive and dynamic work environment where your ideas and initiatives are valued. Continuous learning and development opportunities to grow your expertise in art logistics. If you're passionate about customer service and thrive in a fast-paced, dynamic environment, we'd love to hear from you