Job Summary
Provide comprehensive administrative support to the Cancer Services office in maintaining accurate records of new and existing cancer referrals. Work within the Cancer Two Week Wait office to efficiently schedule and book appointments for patients in accordance with Trust and National guidelines, while also demonstrating a target-driven approach towards the front-end of the cancer pathways. Your role will be instrumental in ensuring smooth referral management processes, supporting adherence to trust guidelines, and contributing to the achievement of cancer standards.
We are currently looking for two candidates within the TWR Department.
Main duties of the job
1. Manage patient registrations and appointment bookings in the Two Week Rule office, ensuring timely scheduling for patients referred under the Two Week Rule for suspected cancer. This will involve mastering cancer Two Week Rule pathways for various tumour specificities, maintaining accuracy and efficiency in the registration and booking process.
The department is very busy and the post would best suit someone with good organisational, communication and prioritisation skills. Post is for 37.5 hours per week and involves working at both Epsom and St Helier as and when required basis.
About Us
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Date posted
11 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
Depending on experience Pro-rata pa inc HCAS (Outer London)
Contract
Fixed term
Duration
3 months
Working pattern
Full-time
Reference number
343-7066444-FM-AG
Job locations
St Helier Hospital
Wrythe Lane
Carshalton
SM5 1AA
Job Description
Responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Person Specification
Qualifications Essential
* GCSEs or equivalent in English and Maths
* Minimum of NVQ 3 or equivalent experience
Experience Essential
* Experience of Microsoft packages, word, excel and access
Desirable
* Experience working in a hospital environment
* Use of patient information systems (iPM, iCM, Telepath, Ris-web, NHS tracing)
Knowledge and Skills Essential
* Excellent communication skills
* Organisation and prioritising skills
Personal Attributes Essential
* Ability to work without close supervision
* Ability to work as part of a team
* Ability to work under pressure
* To demonstrate empathy and compassion when talking to patients over the phone
Other relevant requirements Essential
* Flexibility to work cross site and shift patterns
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Epsom and St Helier University Hospitals NHS Trust
Address
St Helier Hospital
Wrythe Lane
Carshalton
SM5 1AA
Employer's website
https://www.epsom-sthelier.nhs.uk/work-for-us #J-18808-Ljbffr