We have a new amazing job vacancy at our Leeds branch
Due to increased volumes a new vacancy has arisen for a Vehicle Damage Assessor within our busy accident repair centre, located in Leeds.
Main purpose of Job:
* To undertake vehicle estimates on all makes of motor vehicles in a safe and thorough manner, achieving the highest-possible standards of workmanship.
* In the absence of a prescribed repair method, the VDA is to confirm and document with the appropriate Technician a repair method; to assess the cost of repairing the vehicle in accordance with the prescribed repair method.
Key Objectives and Tasks:
* Ensure that each estimate is reviewed with the opportunity to upsell extra repair or servicing work and communicate the proposal to the customer.
* Have knowledge of repair methodology to manufacturers' standards and be able to utilise Thatcham Escribe or Manufacturers Technical Data.
* Have knowledge of Manufacturers' Vehicle Safety features and construction methods, especially with regard to UHSS and Aluminium.
* Ensure that the estimate details are professionally generated via Audatex, Glassmatix etc., and submitted for authorisation as required.
* Have the ability to negotiate effectively with insurance assessors, engineers & customers.
* Ensure that the estimates details developed are accurately loaded onto the Autoflow Management System.
* Ensure that all repair job times, materials, labour and costings are recorded accurately and in full.
* Ensure that the agreed repair and PAS125 Scope of Repair can be clearly described to the customer and the relevant insurance assessor.
* Ensure that all external telephone calls are answered with the corporate greeting.
* Follow the company customer handling processes and ascertain the customer’s requirements.
* Ensure that customers are greeted in a professional manner, and the estimator formally introduces the company.
* Ensure that all customers’ data is effectively captured and recorded in a legible format onto the manual estimate sheet.
* Be aware of current department processes and suggest improvements to increase efficiency and service.
* Support the development and implementation of strategies to improve profitability and efficiency.
* Meet all deadlines as set by the Managing Director and the General Manager and company procedures.
Experience, Qualifications and Training:
* Thorough understanding through experience and training on the repair and body repairing techniques of vehicles to industry standards and customer requirements.
* Up-to-date knowledge of vehicle and consumer legislation and trade practices.
* Technical qualifications as required to carry out your duties in line with expectations, IMI VDA Certification.
* Ability to manage and administer your time to achieve Company set parameters and efficiencies.
* Able to work within a team to achieve objectives and high levels of customer satisfaction.
Package
* 40 hours per week, plus additional hours when required
* Excellent Salary dependent on experience
* Monthly bonus based on average invoiced hours, plus potential bonus on retail sales
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