At Holiday Inn Birmingham Airport NEC, we are a busy 241-bedroom multi-faceted hotel, located by Birmingham Airport, NEC, Resorts World, and the M42 motorway.
Our focus always remains to provide True Hospitality for all our guests.
We’re looking for an Assistant Front Office Manager ready to take the next step in their career.
Do you pride yourself on providing outstanding guest experience?
Do you relish the thrill of a fast-paced role/environment, where no two days are the same?
Are you seeking a new challenge?
As our Assistant Front Office Manager, you will receive:
* Employee Discount on all IHG properties (global) including friends & family
* 50% Discount on Food & Drink
* Employee Wellbeing Platform (YuLife) - turning the focus of wellbeing into friendly competition, earning rewards for healthy habits!
* Free onsite parking, meals on shift & uniform provided
* Refer a friend scheme
* Annual staff parties & awards
* Celebrate Service Week IHG + National Day Celebrations
* Free use of Swimming Pool and Gym
From the moment our guests step into our hotel, they are welcomed into a memorable experience.
You will be at the heart of this experience, mastering all aspects of front office operations, including guest registration, porter services, telephone services, concierge services, and guest reservations. Your role is crucial in creating the warm and inviting atmosphere that makes our guests feel at home, no matter where they are.
What will I do?
* Lead the front office team in delivering outstanding service, professional attention, and personal recognition.
* Ensure guests are warmly greeted upon arrival, taking the time to engage with them and address any concerns or feedback.
* Conduct regular inspections of the front office and public areas, taking immediate action to correct any deficiencies and enhance the guest experience.
* Assist and monitor the budget, controlling labour costs and expenses with a focus on rate strategy, building initiatives, and inventory management.
* Oversee the night audit function and preparation of daily financial reports.
* Develop and implement strategies to increase occupancy and ADR through walk-ins and upselling at the front desk.
* Oversee daily staffing needs, planning and assigning work.
* Assist with setting performance and development goals for your team, providing mentoring, coaching, and regular feedback to enhance team member performance.
* Educate and train team members in compliance and safety regulations, ensuring they have the tools and knowledge to perform their duties effectively.
* Ensure the team is well-versed in all systems, security, service, and quality brand standards.
* Ensure compliance with hotel credit policies by checking billing instructions and guest credit, and ensure all transactions are handled securely.
* Serve as the central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
* Perform other duties as assigned and serve as manager on duty.
Is this the role for me?
Essential Requirements:
* Experience in this role or similar within the hotel industry (At least 2 years)
* Knowledge of Reservation Systems in particular Opera
* Strong People Management skills
* Good Organisational Skills
* Good Communication Skills
* Strong knowledge of the local area
This role is a permanent full-time role, working 5 days out of 7 per week.
Includes early mornings, evenings, weekends & nights
If you are a motivated leader with a passion for hospitality and a commitment to excellence, we would love to hear from you.
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Benefits:
* Company events
* Discounted or free food
* Employee discount
* On-site parking
* Referral programme
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Night shift
* Weekend availability
Ability to commute/relocate:
* Birmingham B26 3QW: reliably commute or plan to relocate before starting work (required)
Experience:
* Front Office Supervisory: 2 years (required)
Work Location: In person
Reference ID: Asst FOM
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