JOIN US
Here at the Holiday Inn Express Middlesbrough – Centre
square & Station Suites we believe our people are our biggest assets and
understand the value in putting them first. Our approach to diversity in the
workplace, health & wellbeing, sustainability and individuality
sets us apart from our competitors. We are passionate about the RBH
hospitality industry, and we are always on the lookout for new talent
to join us on our journey...
OUR HOTEL
Located in Middlesbrough Town Centre, Station Suites Apartments is a newly
renovated 42 Bedroom Apartments, you will be employed by Holiday Inn Express Middlesbrough
– Centre Square a 159-bedroom hotel, we provide exceptional guest experiences
As part of this journey, we’re looking for a passionate Night
Guest Service Manager to lead our overnight operations and help
deliver exceptional service to our guests.
This is a unique opportunity to join a dynamic team, oversee
a key part of our guest experience, and be at the forefront of shaping the
future of our newly refurbished hotel. With industry-leading training programs,
flexible scheduling, and a culture that values every contribution, we empower
our staff to deliver excellence daily.
If you’re a proactive leader with a passion for hospitality
and are ready to make an impact, we want to hear from you!
AN EVENING IN THE LIFE OF A NIGHT GUEST SERVICE MANAGER AT
STATION SUITES, MIDDLESBROUGH
As our Night Guest Service Manager, you’ll be at
the helm of operations during the overnight hours, ensuring that our hotel
continues to deliver the same high-energy, customer-focused service our guests
expect, even while they’re winding down. You’ll oversee the night team, manage
guest requests, and ensure everything runs seamlessly. With your leadership,
our guests will feel secure, cared for, and supported at every moment of their
stay, no matter the hour.
Reporting to our DGM, you can expect your working day to
include:
* Lead
and inspire the Team: Take charge of supervising, mentoring and
motivating the night shift team to deliver a vibrant and personalised
service, ensuring that every guest interaction meets the highest standards
of service.
* Elevate
the Guest Experience: You’ll be the go-to person for any guest
requests, inquiries, or concerns during the night, making sure each guest
feels valued, and their needs are met quickly and professionally, leaving
them with an exceptional impression of the hotel
* Oversee
Financial and Operational Accuracy: Lead the night audit process with
precision, ensuring the accurate and timely completion of financial
transactions, reporting and compliance within the hotel.
* Safeguard
Hotel Operations: Take responsibility for the security and safety of
the hotel, utilising systems and procedures to monitor and respond to any
incidents, maintaining a secure environment for all guests.
* Be
the problem solver: When challenges arise, you’ll handle them with
confidence and creativity, ensuring guest satisfaction and operational
efficiency. You’ll know when to think on your feet and will lead your team
through any issues with calmness and clarity.
* Bridge
the Day & Night Experience: Collaborate closely with the Front
Office Manager and Guest Service Managers to ensure smooth communication
and a seamless transition of responsibilities, ensure continuity in
service and operations.
* Uphold
Hotel Culture & Standards: Promote and enforce all hotel policies
and procedures, ensuring that every guest experience reflects the values
of the hotel whilst maintaining operational excellence.
* Empower
Your Team: Lead by example and provide guidance to the night team,
encouraging them to embrace the hotel’s culture, develop their skills, and
contribute to a positive and engaged work environment.
OUR BENEFITS
You will have access to a benefits package we believe truly
works for our people
* Hotel
discounts portfolio wide – Staff rates and up to 30% discount on food
& beverage
* An additional day's
leave for your birthday
* 28
days holidays including bank holidays
* Flexible
working opportunities
* Enhanced
Maternity, adoption & shared parental leave
* Flexible
working arrangements
* Wage
stream - choose how and when you get paid
* Life
Insurance
* Employee
Assistance Programme
* Social
and wellness events and activities all year round
* Free
meals on duty saving you over £1000 per year
And much more!
WHAT WE NEED FROM YOU
* A
natural people person who’s excited to take on a leadership
role, with some experience in food and beverage.
* Strong
communication skills, able to motivate and energise team members
while keeping things running smoothly.
* Quick
thinking and problem-solving skills to handle guest needs on the
fly.
* Organised
and adaptable, managing multiple tasks with ease.
* A
team player through and through, ready to jump in wherever needed to
support the crew.
* High
energy and a flexible attitude, thriving in a fast-paced, lively setting
EQUAL OPPORTUNITIES
Hospitality Management is an equal opportunity employer. We
believe in hiring a diverse workforce and sustaining an inclusive, people-first
culture. If at any point throughout our process you require reasonable
adjustments, please contact our hotel directly.