JOIN US
Here at the Holiday Inn Express Middlesbrough – Centre square & Station Suites we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors. We are passionate about the RBH hospitality industry, and we are always on the lookout for new talent to join us on our journey...
OUR HOTEL
Located in Middlesbrough Town Centre, Station Suites Apartments is a newly renovated 42 Bedroom Apartments, you will be employed by Holiday Inn Express Middlesbrough – Centre Square a 159-bedroom hotel, we provide exceptional guest experiences.
As part of this journey, we’re looking for a passionate Night Guest Service Manager to lead our overnight operations and help deliver exceptional service to our guests.
This is a unique opportunity to join a dynamic team, oversee a key part of our guest experience, and be at the forefront of shaping the future of our newly refurbished hotel. With industry-leading training programs, flexible scheduling, and a culture that values every contribution, we empower our staff to deliver excellence daily.
If you’re a proactive leader with a passion for hospitality and are ready to make an impact, we want to hear from you!
AN EVENING IN THE LIFE OF A NIGHT GUEST SERVICE MANAGER AT STATION SUITES, MIDDLESBROUGH
As our Night Guest Service Manager, you’ll be at the helm of operations during the overnight hours, ensuring that our hotel continues to deliver the same high-energy, customer-focused service our guests expect, even while they’re winding down. You’ll oversee the night team, manage guest requests, and ensure everything runs seamlessly. With your leadership, our guests will feel secure, cared for, and supported at every moment of their stay, no matter the hour.
Reporting to our DGM, you can expect your working day to include:
1. Lead and inspire the Team: Take charge of supervising, mentoring and motivating the night shift team to deliver a vibrant and personalised service, ensuring that every guest interaction meets the highest standards of service.
2. Elevate the Guest Experience: You’ll be the go-to person for any guest requests, inquiries, or concerns during the night, making sure each guest feels valued, and their needs are met quickly and professionally, leaving them with an exceptional impression of the hotel.
3. Oversee Financial and Operational Accuracy: Lead the night audit process with precision, ensuring the accurate and timely completion of financial transactions, reporting and compliance within the hotel.
4. Safeguard Hotel Operations: Take responsibility for the security and safety of the hotel, utilising systems and procedures to monitor and respond to any incidents, maintaining a secure environment for all guests.
5. Be the problem solver: When challenges arise, you’ll handle them with confidence and creativity, ensuring guest satisfaction and operational efficiency. You’ll know when to think on your feet and will lead your team through any issues with calmness and clarity.
6. Bridge the Day & Night Experience: Collaborate closely with the Front Office Manager and Guest Service Managers to ensure smooth communication and a seamless transition of responsibilities, ensuring continuity in service and operations.
7. Uphold Hotel Culture & Standards: Promote and enforce all hotel policies and procedures, ensuring that every guest experience reflects the values of the hotel whilst maintaining operational excellence.
8. Empower Your Team: Lead by example and provide guidance to the night team, encouraging them to embrace the hotel’s culture, develop their skills, and contribute to a positive and engaged work environment.
Our Benefits
You will have access to a benefits package we believe truly works for our people:
* Hotel discounts portfolio wide – Staff rates and up to 30% discount on food & beverage.
* An additional day's leave for your birthday.
* 28 days holidays including bank holidays.
* Flexible working opportunities.
* Enhanced Maternity, adoption & shared parental leave.
* Wage stream - choose how and when you get paid.
* Life Insurance.
* Employee Assistance Programme.
* Social and wellness events and activities all year round.
* Free meals on duty saving you over £1000 per year.
And much more!
What We Need From You
* A natural people person who’s excited to take on a leadership role, with some experience in food and beverage.
* Strong communication skills, able to motivate and energise team members while keeping things running smoothly.
* Quick thinking and problem-solving skills to handle guest needs on the fly.
* Organised and adaptable, managing multiple tasks with ease.
* A team player through and through, ready to jump in wherever needed to support the crew.
* High energy and a flexible attitude, thriving in a fast-paced, lively setting.
EQUAL OPPORTUNITIES
Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact our hotel directly.
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