Place of Work: Little Clarendon Street Shop
Responsible to: Retail Operations Manager (Central)
Responsible for Shop Volunteers
Salary: £28,524
Hours of Work:
• Current store operating days are Monday – Saturday 9:00-5:00pm. The shop also takes part in occasional weekend events (including Sunday).
• This role is for 37.5 hours per week
• These hours are to be worked across 5 day(s), 7.5hrs per day excl 30 min break).
• To provide flexibility in the rota, the role holder must have availability over 6 operating days. One of these days must be a Saturday.
Type of Contract: Permanent
Probation Period: 6 months
Job Reference: LCS-SM37.5-0425
Main Purpose: To maximise income for Sobell House Hospice Charity (SHHC) through sales of donated goods and shop events. Focussing on sales, merchandising, stock rotation and excellent customer service, you will develop and lead a cohesive team to raise funds for and promote the work of Sobell House Hospice within the community. For further information on the charity and its retail operation see;
Tasks and Responsibilities
Trading
• To deliver the shop strategy to maximise income and to achieve budgeted sales. Analysing trade and sector trends to identify opportunities for growth
• To deliver effective shop operations inline with SHHC operating procedures and implementing local processes as required
• To ensure that the shop always delivers the highest standards of customer service for customers and donors
• To maximise potential claimable Gift Aid income by promoting and administering the Gift Aid scheme in store, increasing the number of new and repeat donors and ensuring scheme compliance
• To develop and organise local event activity and support fundraising initiatives for the organisation
Stock and Merchandising
• To ensure adequate stock is available for sale by promoting and responding to donation enquiries
• To ensure that stock donations are processed correctly and the shop floor stock rotated regularly
• To deliver a high standard of visual merchandising across all category departments inline with SHHC brand guidelines
• To create attractive and inviting window displays, merchandised in line with SHHC brand guidelines and event calendars
• To ensure that all POS is implemented in line with SHHC brand guidelines. Completing requests for local requirements as needed
• To identify suitable items for sale via Hospice Online platforms eg. eBay, Amazon
• To ensure all bought in goods procedures are recorded accurately on the EPOS system, i.e. sales, stock takes and transfers
People Management
• To organise the smooth day-to-day running of the shop ensuring adequate staff and volunteer coverage at all times
• To organise and undertake recruitment procedures for staff and volunteer roles for the shop. Including recruitment promotion activity and all other vacancy procedures as required
• To provide line management to any direct reports and volunteers in line with hospice values. Ensuring the team’s ongoing development by undertaking induction, probation, feedback and appraisal procedures as required
• To ensure the team maintain and present a positive image of the organisation, always representing SHHC in a professional manner and in keeping with SHHC’s policies, procedures and values
Health and Safety / Security
• To ensure a high standard of tidiness, cleanliness and general housekeeping throughout the shop, always keeping all sorting and back-office areas in good order
• To notify the Estates and Facilities Manager of any defects or maintenance requirements
• To be accountable for actioning Health and Safety policy and processes in store, including actions from risk assessments and safe standards of working as determined by the Estates & Facilities Manager
• To complete Accident & Incident reporting procedures as required and implement changes or updates
• To hold the keys of the shop and ensure that the premises are secure
Administration and General
• To ensure that all income is recorded correctly and that handling of all monies is completed in line with financial policies and procedures
• To undertake and participate in all relevant administrative and audit processes including trade feedback and team records
• To have knowledge of Sobell House Hospice’s Services to respond to staff and customer queries
• To attend all mandatory and relevant training or meetings as identified by the Hospice/ Director of Retail
• To provide other location shop cover when required by the Charity
Other Duties
• Embody the values of Sobell House Hospice Charity and comply with all policies and procedures
• Carry out any training or duties deemed appropriate by the Director of Retail or your line manager
• Occasional attendance at charity events outside of core working hours may be required
• Ensure that all activity is run in compliance with key rules and regulations, including the Fundraising Regulator, Institute of Fundraising, HMRC, GDPR, Information Commissioners Office (ICO), Gambling Commission and SORP, keeping abreast of all developments and guidelines
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .