We are looking for an Operations and Customer Service Coordinator to join Customer Support team. This is a permanent opportunity to join a global leader in their sector.
Responsibilities
Provide shipping and collection invoices and other relevant documents for importing.
Arrange collections and replacement equipment worldwide.
Liaise with technicians and customers over call-outs and inspections.
Receive calls from customers and external offices worldwide.
Provide repair quotations.
Responsible for servicing of equipment for a major customer.
Provide weekly Teams support for customers.
Maintain and provide databases to technicians worldwide.
Update systems with serial numbers of replacement components.
Generate and distribute daily customer reports.
Coordinate S&M and replacement parts requirements with overseas service centres.
Raise sales orders and invoices on Sage.
Handle customer complaints, coordinate with...