Client Operations Assicate / Customer Service This role offers a superb opportunity to work with people across the entire global business and at all levels. You'll learn how a core operational team runs in a fast-paced environment, and it will provide a great foundation from which to build an exciting career. What you'll being doing Supporting a range of critical operational processes that support the Company in providing a superior service to our clients Working closely with the Product, Sales and Customer teams to support their work 1stLine technical support, applying product and systems knowledge to help resolve issues for our clients and internal stakeholders Utilising operational tools and project management platforms, such as Hive, to drive efficiencies Facilitating communication between key stakeholders and internal departments Liaising with stakeholders in both our UK & US teams, helping us work towards the alignment of working practices About you Client-oriented Organised with excellent attention to detail Exceptional written and verbal communication skills Problem solver with a positive mindset Ability to multi-task multiple concurrent work activities Flexible & adaptable - you'll be cross trained in a number of processes so that you'll be able to support processes in line with business priorities A strong team player and desire to see the team succeed as a whole, but also, when required, the ability to establish priorities and work independently Ability to learn new tools and processes quickly and disseminate that knowledge cross-functionally Inquisitive and curious by nature, with a hunger to learn Analytical and data driven - a good level of competency in Excel Reliable, dedicated and hard working Benefits Company pension Additional leave Cycle to work scheme Free fitness classes On-site parking Private medical insurance Referral programme