We are an all age hospice, delivering all our services free of charge to adults, young adults and children living with a life-limiting illness in Stoke-on-Trent, North Staffordshire and the surrounding villages; we also offer supportive wrap-around care for their families and carers. We have been caring for local people since 1973 and our dedicated staff and volunteers are central to the care we provide and all we do. We strive to go that extra mile to provide a warm, friendly and peaceful environment both at the hospice or in a family’s home.
Dougie Mac has over 700 dedicated volunteers that give their time in every department across the hospice including retail, finance, fundraising, gardening, catering and care services. Our volunteers are absolutely essential to the work we do. Without the fabulous support we receive from our volunteers, in every area of the hospice, we simply couldn’t continue to provide, or fund, our care services.
Why volunteer with us?
Volunteering is a great way to gain new or develop skills. You will get to meet with new, like-minded people and increase your confidence too. You will receive training relevant to your role and have the opportunity to attend courses and events run by Dougie Mac. By volunteering with us, you will be helping the hospice to raise vital funds: all whilst improving your wellbeing and personal skills. This role is based at our Adult Hospice.
What does being a Reception volunteer involve?
Tasks will include:
* Answering the external and internal telephone system and utilise a computer based system
* Accepting mail and deliveries
* Email messages to staff
* Issuing receipts for donations when Fundraising hub is closed
What skills do I need?
* A welcoming and approachable manner
* The ability to deal with a range of difficult and emotional situations
* Professional boundaries and confidentiality
* A knowledge and understanding of confidentiality
Who will be my volunteer contact?
Paula Lewis
What happens next?
We will print a badge and send it (with a lanyard) to the Reception team for when you are next in.
When are the shift timings?
Shifts will involve lone working in evenings 6-8pm – if you are on this shift, you will be responsible for locking the main reception area.
Will I need a DBS?
No.
What will I have to wear?
A volunteer badge must be worn at all times with smart / sensible clothing appropriate to the role.
How much availability and time commitment do I need to give?
We ask our volunteers to complete a 4 hour shift.
Will I have to complete any training?
Yes: all volunteers are required to complete mandatory training; staff can support with this if required.
Who can I contact if I can’t come in to volunteer?
You will be given the team’s contact details in your initial meeting; you can always call Volunteer Services Team.
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