Mastek is seeking a User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. Key Responsibilities: User-centred Design Projects · Design and execute comprehensive user research approaches tailored to project objectives. · Develop insightful, phase-specific deliverables that guide product and service design. · Communicate complex research findings and project scopes clearly to diverse audiences, ensuring strategic alignment. Stakeholder Engagement · Cultivate strong relationships with client teams, promoting understanding and buy-in for user-centred methodologies. · Mentor stakeholders in UCD practices, enhancing organisational capabilities. · Identify and propose innovative solutions and cross-sell opportunities, contributing to business growth. Business Development · Collaborate on crafting compelling proposals that integrate UCD principles. · Apply agile and UCD methodologies to bid processes, aligning with client visions. Community Development · Contribute to shaping Mastek’s UCD strategy and market propositions. · Engage in developing the internal UCD community, fostering innovation and collaboration. Qualifications: Experience: · Demonstratable experience in agile user research within complex programs. · Proven track record of translating research into insights and solutions. · Experience with GDS/NHS service standards is highly beneficial, particularly in healthcare contexts. Skills: · Strong stakeholder management and communication abilities. · Proficient in facilitating both virtual and physical collaborative sessions. · Adept at navigating and clarifying complex, ambiguous project landscapes. · Competence or interest in service and content/communication design enhances candidacy. Employee Benefits: · Competitive salary with performance-related bonuses · Professional development budget and resources · Choice of technological equipment (MacBook/Windows laptop) · Flexible working arrangements (remote or office-based) · Comprehensive healthcare and pension benefits · Opportunity to engage with diverse, high-impact projects