Spring into the perfect new role this May with Blume, where your customer service experience is truly valued Here at Blume we respect and value the wisdom that comes with experience, and believe in fostering a culture that allows for people to Blume and develop their skills. If you are passionate about customer service, and looking for a stable and supportive environment then this opportunity is the one for you. Blume supports the legal sector and makes a genuine impact on peoples lives. With our focus being personal injury and medical negligence claims, we aim to make a difference in each of our customers lives by assisting them with claiming back compensation for hardship they have faced and giving them a light at the end of the tunnel. You will be talking to clients and providing them with an excellent client journey, assessing their claim and connecting them to one of our legal teams. We believe continuous learning is the key to being successful at any role, so you will be consistently supported with ongoing training and upskilling to develop you into the best version of yourself you can be Responsibilities Initiate outbound calls to potential clients for personal injury and medical negligence claims. Consistently meet and exceed assigned sales targets, striving for a first call resolution as frequently as possible. Monitor and achieve KPIs, including but not limited to talk time and number of dials. Maintain excellent quality assurance scores by adhering to company guidelines and best practices. Work with Team Leaders to assess claims and determine how we can assist the client going forward. Demonstrate an understanding of the claims process, providing accurate and relevant information to clients. Record and maintain detailed and accurate information related to client interactions in the company's CRM system. Display empathy and build rapport with clients to create a positive client journey. Expectations Enjoy talking to different people from variety of backgrounds. Listening to peoples stories and questioning on the back of it. To discuss medical terms with clients. Comfortable with listening and talking about injuries including sensitive topics. Work well in a vibrant team. Accustomed to talking on the phone for long periods of time. Have pride in delivering exceptional customer service. Ability to build rapport with a variety of people. Enjoy hitting targets while maintaining an effective customer experience. To live by our values being Human, being Brave and being Inquisitive. Benefits Whats in it for you? A competitive basic salary Weekly accrued bonus Perkbox enhanced membership deals and discounts from over 1,000 household brands Lovely social environment including quarterly paid company socials and free beer/wine for an after-work tipple. Excellent transport links (Bus and Metrolink) Free fruit, snacks, and soft drinks Employee assistant program and access to GP Paws-istive atmosphere we are a dog friendly office, creating a relaxed and stress reducing environment At Blume, we strive to create an inclusive environment where being human, being inquisitive, and being brave are not just ideals, but an imperative part of us as a whole. We believe in fostering a culture where each individual feels valued, respected, and empowered to be their genuine self. We embrace diversity in all its forms, understanding that everyone brings unique perspectives and experiences to the table. We encourage a culture of curiosity, where being inquisitive is not just encouraged but celebrated. Moreover, we recognise the importance of courage and bravery in pushing boundaries, challenging the status quo, and driving meaningful change.