Salary: £29,000 - £36,200 per yearFor this position, you must live in one of the following postcodes: PE31, PE36, NR21, NR25
Join our team of Field Service Engineers (internally you’ll be known as a Field Technician) and earn a competitive salary of £29,000, plus overtime (on average £4,700) and performance-based commission of £2,500.We’re looking for motivated and customer focused individuals. No prior experience is required, we will train you in all aspects of the job and provide you with a mentor, so you’ll have everything you need to succeed! After completing our comprehensive training program, you will be able to enjoy a better work-life balance with our 4-day working week consisting of 37.5 hours (Monday – Saturday) with a mixture of 7.5 and 10 hour shifts.No two days are the same, so you will always be learning and finding new challenges.
1. Be the expert in installations, fixing faults and delivering great customer service
2. Diagnose errors and technical problems and determine appropriate solutions
3. Document processes and follow company standard procedures and protocols
4. Collaborate with the technical team and share information across the organisation no more than 8 points
Who we are The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves
5. A UK Manual driving licence with no more than 8 points
6. You need to be fit enough to climb telegraph poles, therefore you will need to be comfortable working at heights and outside in all weather.
The other stuff we are looking for
7. Be comfortable working at heights and outside in all weathers
8. Someone who enjoys problem solving and finding suitable solutions for customers
9. An individual who can build great relationships with customers
10. An organised individual with a customer-focus, who is motivated to help others
What's in it for you We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.
11. A competitive salary of £29,000, £2,500+ On target earnings, plus a company van
12. 25 days of annual leave, including your birthday
13. A first-rate pension programme with up to 10% matching contributions
14. The ability to buy and sell up to 5 days of leave to suit your individual needs
15. Access to wellbeing benefits including the Unmind App, BUPA medical coverage (which you can choose to upgrade to protect loved ones), and critical illness insurance
16. Life insurance and a healthcare plan
17. Support for all family situations (neonatal leave, excellent maternity & paternity policies and carers leave)