Job Description
Red Snapper Recruitment are recruiting for a Home Ownership Assistant on behalf of our client based in Birmingham\n\nThe candidate is required to assist in providing a comprehensive customer focused home ownership service to tenants and leaseholders. This will include essential support in managing the information systems, assisting in dealing with customer enquiries, handling post, and issuing documentation.\n\nThis is a full-time role on a temporary 3-month contract (Ongoing) at £13.20 / hour\n\nMain Duties and Responsibilities:\n\nTo assist and complete tasks in all aspects of the home ownership service working on a geographical basis, while flexibly supporting colleagues to ensure service standards are met.\nTo assist in the implementation of the council's policies and procedures.\nDealing with correspondence, interviewing customers, answering telephone enquiries from members of the public, other service areas and legal representatives as appropriate.\nTo assist Home Ownership Officers in visiting customers in their own homes and attending residents' meetings.\nTo assist at the Leasehold Liaison Board meetings, taking minutes as required.\nUse of the BCC's computer systems including the input, interrogation, validation, and amendment of data.\nTo analyse customer accounts and relay this information to customers and their agents/representatives.\nTo assist in the process of progressing and responding to queries relating to service charges, ground rent accounts and arrears collection, major works invoices, major works arrears and right to buy applications.\nTo liaise with other service areas regarding repairs, property records, estate management, etc to resolve queries.\nTo liaise with solicitors, mortgage lenders and other agencies with regards to sales information.\nTo assist in the Section 20 consultation process including liaison with Repairs teams, to ensure documentation is prepared appropriately (Notice of Intention, Notification of Estimates, Notification of Award of Contract). Also to ensure that major works invoices are issued in a timely manner\n Person Specification:\n\nYou possess a car and clean driving license\nExperience of working in a team and an understanding of the needs of teamwork.\nExperience of working with customers, dealing sensitively with customer concerns, investigating and effectively resolving their queries.\nEffective office administration skills, including managing diaries, dealing with correspondence, maintaining up to date files and using general office equipment\nThe ability to create, inspect, amend and interrogate data on a computer system\nThe ability to create and maintain office systems\nThe ability to interpret records and translate information in a way that meets customer needs\nThe ability to communicate effectively in writing and verbally\nAbility to work on own initiative and prioritise between conflicting demands\nExcellent customer service skills\nAn understanding of the BCC's values and how they can be used to improve Home Ownership services.If this role is of interest, please apply by sending your CV TODAY!\n \n If this role is not for you but you do know somebody who would be interested please refer them.
We have a referral bonus scheme and will pay £75, in retail vouchers of your choice, for referrals who are not already known to us.\n \n Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.\n \n We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK.\n \n Red Snapper Recruitment is a member of the Red Snapper Group.\n \n The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.\n \n The Red Snapper Recruitment Group is an equal opportunities employer