Job Description
Who are we?
We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.
Voted Best Employer – Cardiff Life Awards 2024
Summary of Role:
To provide a quality temporary recruitment service to all clients and agency workers in your allotted area of responsibility, in a manner that enhances the reputation of the company and leads to business growth from satisfied customers.
Main Duties:
1. Fully competent at all aspects of the Recruitment Consultant role
2. Monitor & liaise with Head of Department re reports affecting own geographical areas
3. Support webinars and client events, ensure that places are offered to as many different clients/candidates as possible without inviting the same individuals
4. Manage Telephone Activity in accordance with incoming and outgoing call levels as outlined by Head of Department
5. To protect your valuable supply staff availability by ensuring that you fill their diaries with suitable work through actively selling them in advance
6. Has a full understanding of desk revenue generated as per set budget GP for individual plan
7. Able to effectively negotiate rates to improve margin control
8. Has strong knowledge of the Agency Worker Regulations
9. To provide agency workers with a professional agency temporary supply service, finding them the supply work that they desire whilst treating them with respect and being open and honest with them at all times
10. To establish, maintain and develop relationships with clients in your area that have a demand for agency workers
11. Holds excellent relationships with candidates, clients and the local community
12. To recruit, vet and maintain effective working relationships with all candidates available for supply work within your designated area of responsibility
13. Contact all live, lapsed and non-using clients within set timescales
14. Visit a minimum set number of clients per week as agreed with your Manager in line with the Branch Strategy and to incorporate dedicated days out on pre-arranged calls
15. To increase your pool of available candidates, by earning their preference to work through New Directions Social Care rather than other agencies and by earning their desire to recommend New Directions Social Care services to their friends and acquaintances
16. To increase your pool of available candidates through contributing to branch recruitment strategies and by providing an impressive and extremely rapid recruitment service when an application is received, getting the applicant out working for New Directions Social Care as fast as possible whilst adhering to New Directions Social Care critical compliance rules
17. To provide those clients with an efficient and professional supply service based upon respect, complete honesty and total commitment
18. To develop relationships in all using clients with the full range of staff who might benefit from our services
19. To secure additional clients relationships through making suitable contact, at a suitable time, in a suitable way, with a suitable offering, thus finding additional work opportunities for your registered agency workers
20. To secure regular day to day and long-term bookings from clients and match those bookings with the most suitable supply staff available in a professional and (sometimes critically) very rapid manner
21. In busy periods, assist to fill bookings
22. Responsible for assisting in the success of the Social Care department KPIs
23. Responsible for compliance with all relevant legislation, and processes, policies, and procedures
24. Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job
25. Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required
26. Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit
27. Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company
28. Responsible for delivering exceptional levels of customer service; both to internal and external customers
29. Responsible for communicating with people in a respectful, courteous, and professional manner at all times
Experience, Knowledge and skills:
30. Full UK Driver’s License
31. Previous experience of working in agency recruitment or business development/sales
32. Is able to source, recruit and retain staff for a range of roles
33. Knowledge of recruitment, vetting and compliance procedures/processes
34. Commercial awareness
35. Comfortable conversing with lapsed and non-using clients to develop new business
36. Has excellent customer service skills to deliver a warm and efficient service to existing clients
37. Effective negotiation skills
38. Has strong knowledge of the Agency Worker Regulations
39. Has a full understanding of desk revenue generated as per set budget GP for individual plan
40. Ability to coach other team members
41. Efficient user of RDB, Word, Outlook, PowerPoint and Excel
42. Ability to build effective relationships
43. Offers personable and calm approach to build effective working relationships with candidates
44. Calm and proactive
What we offer:
Fantastic employee benefits including:
45. Commission Scheme
46. A flexible working environment, with the opportunity for hybrid working
47. Health Cashback scheme
48. Life Assurance of 4 x salary
49. Pension Salary Sacrifice Scheme
50. A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service)
51. Opportunity to purchase additional annual leave through salary sacrifice
52. A day off for your birthday
53. A Giving Back day – to offer your services to the local community
54. Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
55. Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
56. Opportunity to join our 3% interest Christmas savings scheme
57. Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business
58. Regular social, health and well-being events
59. Free on-site parking
60. On-site Gym
New Directions Holdings Ltd is acting as an EmploymentAgency in relationto this vacancy.