Job Title: Service Coordinator
Reports to: Service Project Delivery Supervisor
Working Hours: Monday - Friday 37.5 hours per week
Location: Orbital Office in ST15 0QN
Occasional visits to customer sites with overnight stays may be required.
Primary duties:
·Conduct Service Co-ordination responsibilities for the service account sectors including but not limited to Chromatography, Biomethane, Emissions and LGT
· Schedule activity for Service Engineers whilst considering the geographical location in order to enhance schedule utilisation.
· Liaise with clients and engineers to ensure access to site is available and all necessary paperwork has been provided, e.g. RAMS and or Quotes
· Ensure all required parts for the service/repair visits are available prior to booking in the works.
· Undertake administrative tasks such as photocopying, typing, production of documentation, booking meeting rooms etc.
· Take messages / handle all incoming telephone calls in relation to company business but most specifically in relation to the Service department and make sure that the call request is actioned
· Act as the project point of contact for travel / accommodation requests for the Service department.
· Prepare documentation for quotations and service contracts ensuring that all invoicing coincide with the Purchase Orders / Contracts.
· Raise Sales Orders/Purchase Request/MRP Demands within SAP/MariProject and or Sage in accordance with correct purchasing and sales procedures.
· Support/attend contract review meetings when required.
· Comply with the organisation’s QA and SHE systems and support required updates as the business develops.
· Control Service contracts taking full accountability for contract renewals through to contract completion.
· Take ownership of ad-hoc maintenance/repair visits for the service department according to the customers’ requirements.
· Support lab repairs in line with process and demand.
· Control of the key account customer-owned stock (bonded stock).
· Make sure that the nZero customer portal is kept up to date and ensure that all the relevant information / reports are visible for the customer
Essential skills:
Must be computer literate and fully conversant with Microsoft Office.
· Good verbal and written communication skills.
· Ability to prioritise workload and set deadlines.
· Positive attitude and ability to multi-task without instruction.
· Organisational skills and high level of attention to detail