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Operations Manager - Complex Care (Hybrid), Nottingham
Location: Nottingham, United Kingdom
Job Category:
EU work permit required:
Yes
Job Reference:
JO-2502-4298_1738756654
Job Views:
10
Posted:
05.02.2025
Expiry Date:
22.03.2025
Job Description:
OneCall24 Healthcare is looking for a dedicated Operations Manager - Complex Care to join our growing team!
If you have a passion for delivering exceptional care and are ready to lead and innovate a dedicated team of Community Care Leads, this could be the perfect opportunity for you! As an Operations Manager, you'll play a key role in overseeing a caseload of complex care packages, ensuring the highest standards of care for our clients.
Key Responsibilities:
1. Ensuring excellent levels of service delivery
2. Leadership and development of Community Care Lead team
3. Performance Management - set and achieve KPI’s, conduct performance reviews, and manage team performance.
4. Ensure operational excellence, overseeing daily operations and key processes
5. Financial performance, to align with and exceed budget requirements
6. Developing and maintaining long standing relationships, with internal and external stakeholders
7. Efficient mobilisation and onboarding of new business, in conjunction with the clinical and wider operational teams
8. Collaborative working with clinical, wider operational and business development teams
9. Continuous quality improvement, to align with our quality agenda
Requirements:
1. A passion for high quality complex care
2. An appetite for growth and success
3. Proven experience in complex care or homecare management
4. Commercially astute, with a proven track record of achieving and exceeding financial performance
5. A solid understanding of CQC regulations and legislative requirements
6. Strong motivational leader, with a proven track record of developing high performing teams
7. Excellent communication and problem-solving abilities
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