Our Story From its inception in 1994, Chrissie Ruckers vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality, but also outstanding value for money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything and provided with a second-to-none shopping experience - and so The White Company was born. Today, the company that began as a 12-page mail-order brochure has become one of the UKs fast-growing multi-channel retailers and a leading lifestyle brand with 72 stores across the UK and a highly successful online business. Our Role Manage the business through the team to maximise profit by delivering the optimum level of customer service, whilst maintaining the brand image. What youll be doing Maximise contribution by achieving budget sales and controlling costs. Manage store costs without jeopardising stores objectives. Ensure that staff recruitment is maintained in line with staffing budgets. Manage the content and frequency of staff training to develop and motivate in order to achieve highest possible levels of customer service and performance. Manage the customer experience as part of the TWC multi-channel strategy. To provide future managers for succession planning. Manage the performance and development of the management team. Manage the store presentation including cleanliness, visual display and merchandising to be reflective of the brand. Provide feedback and information on product performance and development to appropriate departments. Maintain open communication up and down within the store, across to other departments and ultimately the customer. Responsible for adherence within the store of all company policies and procedures, as per the policies and procedures manual. Responsible within the store for health and safety compliance. The skills & experience that youll need Experience in managing turnover in excess of approximately £1.75 million. Experience in managing a management team and staff. Experience of work in an environment where high emphasis is placed on customer service, product presentation and commercial management. People management Communication Interpersonal Self-motivated Commercial awareness Problem solving Our Equality Diversity and Inclusion statement of commitment At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong. We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process. We'd love you to join us on our journey. PRIDE in everything we do P Passionate We look for team members who are passionate about their expertise or role, who bring the best of themselves to work and have fun with it. We need people who are passionate about offering impeccable service to customers and colleagues R Resourceful We love hearing from people who use their initiative to solve problems or make processes more efficient. We value people who use their industry knowledge to support the success of the team, and those who care about sustainability. I Imagination - The best people at The White Company bring creative ideas and offer solutions to problems. We encourage everyone, no matter how junior, to share their ideas and have a voice D Dedication We look for people who want to go above and beyond for their team and the business. We love seeing evidence of drive from people who are dedicated to being the best in their field of expertise. E Everyone We all want The White Company to do well and we do that through a One Team, inclusive approach. We need team members who are supportive, respectful people who share ideas and support team wellbeing ADZN1_UKTJ