Summary
Looking for an apprentice? gain hands-on experience, to work alongside industry experts. You will receive training, industry-recognised qualifications, and real career progression all while being part of a dynamic, supportive team. If you're ambitious, eager to grow, and ready to make an impact, this is the opportunity you've been waiting for!
Wage
£14,526.20 a year
Competitive salary – earn while you learn. Salary progression opportunities. Paid holiday entitlement. Employee perks and discounts. Customer Service Level 2 qualification. Career growth and full-time opportunities.
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9am to 5pm shifts May work evenings and weekends
37 hours a week
Possible start date
Monday 28 April
Duration
1 year 3 months
Positions available
5
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
As a Call Handler Apprentice, you will:
* Answer inbound calls – assist customers with their inquiries in a friendly and professional manner
* Handle queries and provide information – ensure customers receive accurate and helpful responses
* Use company systems – log calls, update records, and manage customer details
* Work with colleagues – collaborate with different departments to resolve issues efficiently
* Develop key communication skills – learn how to handle calls confidently and professionally
This is a fantastic opportunity to gain valuable experience, recognized qualifications, and start a rewarding career in customer service. Apply today.
Where you’ll work
This apprenticeship is available in these locations:
* 37 CHURCH HILL ROAD, EAST BARNET, BARNET, EN4 8SY
* Building 3, North London Business Park, Oakleigh Road South, London, N11 1GN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
CSM CONSULTING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
As part of this apprenticeship, you will receive comprehensive training to develop your skills and confidence as a Call Handler. Your training will include:
* On-the-job learning – gain hands-on experience by handling real customer interactions with support from experienced colleagues
* Mentoring and coaching – receive guidance from industry professionals to help you grow and succeed
* Structured training sessions – develop key communication, problem-solving, and customer service skills
* Use of company systems and processes – learn how to efficiently manage customer inquiries and log information
* Customer Service Practitioner Level 2 qualification – gain a nationally recognized certification to boost your career prospects
* You'll earn while you learn, gaining valuable experience and qualifications that will set you up for success in the customer service industry
* All apprenticeship training will be delivered remotely
Requirements
Essential qualifications
GCSE in:
* English (grade A-C (or equivalent))
* Maths (grade A-C (or equivalent))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Team working
* Initiative
* Non judgemental
* Patience
Other requirements
To have competent ICT skills