Order Handler – Ashby de la Zouch, 18 Month FTC (Maternity Leave)
We are recruiting an Order Handler to join our team based at our UK head office in Ashby de la Zouch.
The purpose of this role is to carry out the handling of orders received by our internal and external customers. This includes data entry of orders, order processing, liaising with purchasing teams, and ensuring orders are dispatched on time, along with other related tasks as required.
The workload is demanding but rewarding, so having experience within an order-handling or contact centre environment would be ideal, as well as being a self-starter.
You will report to the Team Leader.
The role is a fixed-term position (18 months) covering maternity leave.
Your main responsibilities will include:
1. Data entry of all orders onto the local system
2. Liaising with the purchasing team for purchases
3. Ensuring all orders are processed by deadlines locally and globally
4. Ensuring all orders are dispatched on time
5. Advising customers of orders and deliveries
6. Ensuring all paperwork is actioned and information is collated to send to customers
7. Actioning all queries relating to dispatches
8. Taking customer service calls from internal & external customers
Qualifications
What we are looking for in you:
1. Administrative experience
2. SAP experience, or similar is beneficial (but not essential)
3. Pass grades in English at GCSE or equivalent
4. IT skills, especially in Microsoft Office, including Excel
5. The ability to focus on meeting deadlines
6. A team player with the ability to work in a busy service office
7. Organised, a self-starter with attention to detail
8. Good customer service skills - verbal and written communication
Additional Information
We offer:
1. A competitive salary
2. Annual bonus
3. Pension, life assurance, income protection insurance
4. 25 days annual leave plus bank holidays
5. 37.5 h/p/w 8:30-4:30pm
6. Employee shares save scheme
7. Retail, leisure, and gym discounts
8. Employee Assistance programme
9. Quarterly team lunches
10. Free parking
11. Convenient office location
12. Working with a lovely team!
13. Gallons of free tea, coffee, and hot chocolate
14. Hybrid working available, 4 days required in the office, 1 day working from home
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