An exciting opportunity has arisen to provide high-quality administrative support at Oldham CAMHS, ensuring that the highest standards are maintained in line with the Trust's policies and procedures.
Main duties of the job
* Ability to communicate with professional visitors to the service, including young people and their families.
* Good telephone manner, able to handle difficult calls.
* Ability to communicate effectively with all levels of Trust staff and external agencies.
* Good keyboard skills.
* Ability to use electronic systems and software.
* Ability to prioritise workload effectively.
* Good organisational skills.
* Good written and verbal communication and interpersonal skills.
* Ability to work as a team member and individually.
* Conscientious and able to prioritise work to meet deadlines.
About us
Our vision is for a happier and more hopeful life for everyone in our communities, and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.
If you come and work for us, we will offer a range of benefits and opportunities, including:
* Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
* Flexible working opportunities to support your work/life balance.
* Access to Continued Professional Development.
* Involvement in improvement and research activities.
* Health and Wellbeing activities and access to an excellent staff wellbeing service.
* Access to staff discounts across retail, leisure, and travel.
Job responsibilities
* Receive and deal with all incoming telephone calls and take messages as appropriate in a professional, polite, and efficient manner, consistent with Trust policies and procedures while presenting a positive image of the service.
* Communicate professionally and effectively with internal and external contacts using a variety of methods.
* Collect, collate, input, and extract data into/from NHS systems as directed by team Manager (National Care Records Service /Clinical Systems, Easytimesheet, Electronic Staffing Records, Team activity, referral/discharge stats).
* Responsible for the safe storage of data and information in accordance with Trust policies, ensuring guidelines regarding confidentiality, disclosure of information, and Data Protection are observed at all times.
* Maintain administrative systems set up in team offices to ensure an organised and efficient working environment for staff.
* Undertake various clerical duties such as photocopying and dealing with incoming and outgoing post.
* Typing, which may include letters, reports, messages, and email communication.
* Notify patients of appointments and cancellations by issuing computerised letters.
* Undertake reception duties within the department.
* Order stock and non-stock items for the department.
* Collate, provide, receive, and appropriately store (manually and electronically) sensitive and confidential information.
* Work flexibly to cover secretarial/administrative duties in the absence of colleagues.
* Work as part of a team, relate and interact effectively with colleagues.
* Effectively work within the team to collectively complete daily tasks and also prioritise personal workload and manage time effectively, using initiative but seeking clarification from senior members of staff when required, to achieve personal and departmental objectives.
* Actively contribute to own personal development by producing a personal development plan with line manager, identifying training needs to continually develop skills and experiences to become an exceptional team member.
* Responsible for the safe use of all equipment, ensuring a healthy, safe, and secure working environment and reporting any risks, incidents, or complaints according to Trust policies.
Person Specification
Education/Qualifications
* NVQ 3 or equivalent experience.
Experience
* Working experience of Microsoft software.
* Experience of working in a busy Admin environment.
* Experience of using electronic systems.
* Ability to accurately input data.
* Experience of working in an NHS Admin setting.
Knowledge
* Office procedures and systems.
* Understanding of the importance of maintaining confidentiality.
Skills and abilities
* Ability to communicate effectively with all levels of Trust staff and external agencies.
* Ability to prioritise workload effectively.
* Good organisational skills.
* Good written and verbal communication and interpersonal skills.
* Ability to work as a team member and individually.
* Conscientious and able to prioritise work to meet deadlines.
* Working with databases and generating reports.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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