Introduction
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Overview
What does River City Casino & Hotel have to offer?
* Day 1 medical, dental, & vision benefits!
* Uber benefit for nearby metro stops.
* Recognition programs with cash rewards, gift cards, & more.
* Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.
Shift: 9:00pm-7:30am (4-10-hour shift)
Pay: $17.00 per hour
Responsibilities
* Adheres to all departmental and property policies and procedures regarding guest service standards.
* Responsible for Front Desk operations overnight, including overseeing Front Desk Agents, Telecommunications, and Bell staff in the performance of their duties.
* Provides direction and support for all team members in order to achieve departmental goals and objectives.
* Ensures all Front Desk team members receive proper training with emphasis on detail, in order to provide service levels consistent with company standards.
* Oversees customer check-in/check-out.
* Conducts all cash handling in accordance with established policy and monitors variances daily.
* Monitors telephone communication via call monitoring system.
* Authorized to verify pre-approved room comping levels and authorized to correct information as necessary.
* Processes discrepancy reports, rate variations, and Credit reports.
* Works with Housekeeping and Casino Marketing to ensure timely guest check-in and maximum occupancy.
* Coordinates ViP arrivals and ensures all arrangements have been confirmed prior to arrival.
* Ensures all eligible card holders are pre-registered, and room is checked prior to arrival.
* Monitors volume to ensure fast, friendly, and efficient service.
* Ensures that guest problems/complaints are managed in an effective, courteous manner.
* Performs the night Audit for date roll.
* Maintains knowledge of hotel, community, and special events in order to accurately provide guests with needed information.
* Performs duties of Front Desk Agents and other Front Desk and Services team members as needed.
* Performs all other related and compatible duties as assigned.
* Maintains strict confidentiality in all company matters.
Requirements
* High School Diploma or equivalent preferred; college degree preferred.
* Two (2) years of experience in Hospitality industry in a supervisory capacity required.
* Knowledge of casino/hotel industry strongly preferred.
* Must have excellent customer service and interpersonal skills.
* Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
* Ability to maintain a high level of confidentiality and professionalism.
* Must have excellent written and verbal communication skills; must be fluent and literate in English.
* Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
* Must have strong organizational and time management skills.
* Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
* Must be able to work a flexible schedule, including overnight, weekends, holidays, and fluctuating days off.
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