About the role
Availability Window
Days From time To time Mon 10:00:00 19:00:00 Wed 10:00:00 19:00:00 Thu 10:00:00 19:00:00 Fri 10:00:00 19:00:00 Sat 09:00:00 19:00:00
Our Team Support rate of pay starts from £13.88 an hour; this increases to £15.01 for stores inside the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we'd like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you're available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you. Click here to read more.
Customers are at the heart of everything we do.
It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It's a committed role, full of everyday challenges, but that's one of the things that makes it so exciting.
1. Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
2. You'll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
3. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
You will be responsible for
4. You will support with people routines, such as wages, reviews, sickness and absence meetings and performance management
5. You will support with the recruiting and training of all colleagues, including reviewing applications and organising interviews
6. You will understand the teams development needs and support your Team Manager to grow colleague capability, through on the job coaching
7. You will engage the team to deliver the best availability for customers throughout the day, and coach the team to focus on the customer first and the task second
8. You will deliver a great shopping trip for customers everyday, ensuring the team work effectively as per the operating model
9. You will role model great standards of dress and ensure my department cleanliness standards are high
10. You will consider safety in all you do, so every colleague and every customer get home safe every day, and keep the Store Manager and Team Manager informed of any issues that may arise
11. You will organise the Phone Shop rota to cover all necessary shifts, in line with costs signed off by my Team Manager
12. You will work with the business to grow sales, and support the team to achieve our Tesco Mobile targets
You will need
13. You'll be someone with great industry knowledge,communication skills and who works well in a team, while being ready to roll up your sleeves and do what's needed to give our customers great service.
We'll be depending on you, as the face of Tesco, to Serve Britain's Shoppers a Little Better Everyday:
14. Get to know your customers, greet them with a smile and serve them with pride
15. Take time to listen, and help out wherever you can
16. Make decisions that are right for our customers
17. Be passionate and knowledgeable about our products and services
18. Always be there, on time and properly presented.
19. We're proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. Our aim is to attract and welcome a diverse range applicants from all walks of life to help improve and develop our team every day.
What's in it for you
20. Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
21. Request flexible working from day one
22. Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
23. Access to free wellbeing services with a range of resources to support your mind, body, and life
24. Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
25. Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
26. Uniform provided and policies to support you for all of life's moments, big and small
27. Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here .
28. Click here to read more about the benefits we have available for our colleagues
About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.
We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here .
Please note
Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please click here
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
For more information about us please visit www.tescoplc.com