Summary
Are you seeking a rewarding job role which offers high satisfaction as well as the opportunity to develop your skills and experience? If so, this could be the perfect opportunity for you! You will work within a friendly and supportive team, providing effective, and high-quality recruitment administration service to internal and external customers.
Wage
£14,526.20 to £23,492.04, depending on your age
National Minimum Wage
Training course
HR support (level 3)
Hours
Monday - Friday, 9.00am to 5.00pm. Flexible working hours, including home-working (subject to the needs of the role).
37 hours a week
Start date
Monday 2 June 2025
Duration
1 year 9 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Provide a professional customer point of contact for all enquiries to recruitment and resourcing
* Assist with advertising of jobs and promotion of the advertising function to generate additional income for the service
* Provide a helpdesk service for managers and customers on all aspects of the recruitment systems
* Maintain electronic files and databases, ensuring council policy, including GDPR is adhered to
* Work with colleagues in the team to collaborate and support each other and make improvements to current ways of working
* Conduct administration duties, including pre-employment checks
* Receive training to be able to undertake additional duties as required, commensurate with the level of the job
Where you’ll work
Princess Buildings
Halifax
HX1 1TS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BESPOKE PROFESSIONAL DEVELOPMENT AND TRAINING LIMITED
Your training course
HR support (level 3)
Equal to A level
Course contents
* Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
* Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
* Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
* Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
* Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
* Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
* Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Your training plan
Successful completion of this apprenticeship gives you an accredited Human Resources qualification at level 3 (CIPD).
* Workplace Learning
* Provided with a 1:1 Tutor
* Delivery - Virtual interactive workshops
Requirements
Desirable qualifications
GCSE or equivalent in:
* Maths and English (grade C / 5 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Organisation skills
* Customer care skills
* Administrative skills
Other requirements
You may occasionally be required to work evenings or weekends to attend recruitment events.