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Service Coordinator Wanted!
Our client is seeking a Service Coordinator to join their team on a permanent basis. The Service Coordinator will be playing a pivotal role in managing the daily schedules of our engineers, working full-time in the head office. The Service Coordinator must be able to work in a fast-paced environment and have excellent organisational skills.
Key Responsibilities for the Service Coordinator:
Operational Support, provide administrative support to the ops team including recordkeeping, reporting and tracking job progress
Timetable Management, prepare and oversee daily timetables for engineers, ensuring they are equipped for the day
Email Management, handle and prioritise a high volume of booking requests, ensuring all inquiries are addressed promptly and professionally
Communication, liaise with engineers, clients, and other stakeholders to ensure timely updated and resolutions
Forwarding Tasks, direct emails or booking requests to the appropriate department or individual when necessary
Process Optimisation, assist in streamlining operational processes to enhance efficiency and client satisfaction
Scheduling and Coordination, allocate jobs effectively to a team of 15 engineersSkills Required for the Service Coordinator:
Excellent knowledge of London and area to optimize travel and scheduling
Proficiency in Microsoft Office Suite and scheduling software
Previous experience in a similar operations or scheduling role i...