Join our Team as a Legal Advisor at RAC Legal Services!
Do you have a Law Degree (LLB) or equivalent with a passion for helping people and learning new skills? RAC, one of the UK's leading Legal Expense Insurance underwriters, is looking for talented individuals to join our dynamic Legal Advisory team.
Working with customers from prestigious brands such as Saga, Hastings, Markerstudy, and many more, you will help them resolve their legal issues over the phone.
The role offers a fantastic opportunity to develop your legal and insurance expertise further, with an additional opportunity to learn specific areas of the law.
RAC Legal Services offers a unique training and development package. You will be provided with a training pathway to support you in expanding your knowledge base when taking on additional areas of law. For each module completed, you will receive an additional £1,500 on top of your basic salary.
What we offer...
A competitive salary of up to £28,000 per year (depending on experience and qualifications).
* A collaborative and supportive work environment.
* Professional growth with structured training programs.
* Competitive salary with potential for significant increases.
* No Weekend or Bank Holiday working.
* A full-time contract (35 hours per week).
* A comprehensive benefits package including pension scheme, health cash plan, employee discounts, and more.
* Shift work Monday to Friday with hours no earlier than 08:00 and no later than 20:00.
* Confidential personal support service, available 24 hours a day every day of the year for you and any family members aged 16+ in your household.
* FREE RAC Ultimate Complete Breakdown Service from Day One.
* Access to Orange Savings, our online discounts portal offering thousands of savings on high street retailers, supermarkets, holidays, tech, and much more.
What you will do...
* Help customers understand their legal rights and provide practical next steps to resolve their issues.
* Apply legal situations to policy wording and give guidance on all products provided by and/or serviced by RAC Legal Services.
* Provide high-quality legal advice on a range of private legal matters, predominantly through the telephone legal advice line.
* Work within agreed service levels and quality standards.
* Liaise with internal and external stakeholders to ensure customer satisfaction.
* Keep up to date with relevant legislation and case law.
* Explain how the insurance claims process works under their Legal Expenses policy.
Requirements...
* Minimum LLB qualification or equivalent.
* Strong communication skills and a customer-first approach.
* A keen interest in developing legal expertise within the Insurance sector.
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.
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