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Billing Assurance & Pre Billing Lead
Here's what you'll be doing
npower Business Solutions (nBS) powered by E.ON is a leading £5 billion revenue business with a vision to become the number one B2B energy supplier in the UK. We serve approximately 60,000 customers and manage around 300,000 meter points in the Industrial and Commercial (I&C) sector.
We have an exciting opportunity for x2 Billing Assurance and Pre-Billing Leads to join our team on a fixed-term contract basis until 31/12/2025. For this role, you will be responsible for conducting assurance of the I&C Billing Services to ensure the effective and compliant billing of all products, charges and commodities in line with the relevant legislation. This role will offer the hybrid working approach, where you will be working in the office (Solihull) 1-2 days per week.
Key responsibilities
* Conducting Pre-Billing Checks to identify any possible bill failures, Premise issues and Taxation issues prior to the cyclic billing run to enable accurate and timely billing of power and gas commodity, and other products and services.
* Conducting self-assessment audits and assurance checks to support full compliance across Billing & Accounts.
* Conducting root cause analysis of any bill failures, considering Billing team feedback.
* Conducting analysis on the Current Unbilled position, ensuring all stakeholders are aware of the current position.
* Investigating billing data to assure the application of tax policy across the customer base to ensure this is done in a compliant, fair and consistent way.
* Maintaining an operational framework for Tax Assurance alongside the Tax team to ensure legislation is applied in a consistent and fair manner.
* Supporting change with IT and partners to drive efficiency and quality improvements.
What we need from you
* Detailed knowledge and experience of complex billing products and services in an Industrial & Commercial environment including understanding of industry charges, flex products and taxation.
* Experience in working with complex customers groups to deliver solutions.
* Strong organisational skills with ability to balance tactical and strategic business priorities.
* The ability to work with multiple stakeholders in an increasingly cost/investment constrained environment with a passion for delivering financial value, customer and operational excellence.
* Proficiency in Microsoft Excel.
It would be great if you had
* Experience within the UK Energy Industry.
Here's what you need to know
* Award-Winning Benefits: Our market-leading benefits package includes 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings.
* Recognised for Family-Friendly and Hybrid Policies: In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives.
* Inclusive Employer: As the only energy company in the Inclusive Top 50 UK Employers (currently ranked 8th), we're committed to equal opportunities, diversity, and fairness for everyone.
* Support for Disabled Applicants: As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.
* Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.
At a glance
Reference no.: 232751 Closing date: 05/12/2024 Salary: £35,505 - £47,699
Get in touch
For more information about the role please contact fiona.carver@eon.com please note, CVs sent directly will not be considered
About us
E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. #J-18808-Ljbffr