Job Description NATS is the UK’s leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services from two control centres supporting airports all around the UK, as well as a wide range of commercial solutions to over 30 countries internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe. This role involves key orchestration and successful delivery of the Airport Change Programme to the satisfaction of the Airport Customer and is a critical interface between NATS and our customers. Acting as primary conduit for communication and project delivery between NATS and the Customer, overseeing the Airport Change Programme to ensure teams deliver on-time, on-cost and enable the realisation of benefits to Customer. Principle Accountabilities: Provide oversight of programme and projects in the delivery phase, stepping in to resolve problems as required Monitor and control the inter-programme risks, issues and interdependencies to minimise adverse impact and assurance that NATS and the customer outcomes will be delivered to required standards. Accountable to oversee delivery of a secured sales pipeline at the Airport underpinned by a robust campaign plan with measurable targets and set milestones Build and maintain strong relationships with key stakeholders internally and externally Report and communicate to key governance groups and principal stakeholders (internal and external) to ensure alignment to the overall commercial delivery programme portfolio and NATS business objectives Co-ordinate the local Change Programme, on behalf of NATS, in collaboration with the Airport customer Coordination and direct multi-functional and cross organisational teams Qualifications & Skills: Strategic and conceptual ability as well as comfortable with attention to high level detail Able to build stakeholder relationships and gather customer intelligence Self-sufficient and able to use initiative Work Collaboratively and comfortably in matrix management environments. The ability to assimilate and prioritise large volumes of complex financial and technical data, identify key issues and find solutions Adaptive, resilient and be able to work well under pressure Demonstrable understanding of end-to-end customer engagement – contracts, SLA’s, product lifecycle financial reporting and business planning within a commercial environment Educated to degree level or equivalent experience gained through demonstrable engagement with large complex customers Good understanding of project management tools is advantageous Knowledge of the civil aviation and ATM markets is essential, including operational and technical evolutions We are proud to offer a fantastic total reward package to help you thrive both personally and professionally. In addition to a competitive salary that's regularly reviewed, as a member of our senior management group you'll also benefit from an annual performance related incentive, private healthcare and dental cover, a market-leading defined contribution pension scheme, generous leave entitlement with the option to purchase additional leave, a range of other benefits and retail discounts, wellness support and a comprehensive learning and development offering. We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work in our modern office facilities as well as remotely. We also welcome discussions on flexible and part-time working arrangements. Find out more here. If you share our passion to advance aviation and keep the skies safe – we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.