Overview
Account Manager
Location: Enderby, 4 days per week
Are you ready for what’s next, now? We’re looking for an Account Manager in our office in Enderby. The position is 4 days per week in an office-based setting. You’ll join an awesome team to support our growing customer base.
About the Role
The Account Manager is responsible for ensuring the objectives of both the customer and 3T are met.
The Account Manager will be responsible for the day-to-day running of the contract, acting as the key contact for all queries, escalations, performance, and problem-solving. While the Account Director has full responsibility for managing the P&L for the accounts, the Account Manager will provide input and recommendations for P&L improvements.
The Account Manager will be the link between key external and internal stakeholders and must act as the conduit for resolution to any outstanding issues.
All projects related to the contract will be managed and overseen by the Account Manager to ensure the needs of the customer are considered and incorporated into the desired outcome.
Responsibilities:
* Provide excellent customer service in line with contracted terms.
* Build and maintain excellent relationships with key customer personnel.
* Satisfy Customers' operational needs whilst managing their expectations.
* Ensure delivery of agreed Service Levels/KPI’s.
* Generate and communicate accurate operational reports as per the agreed intervals using the Analytics team where needed.
* Organise and present at regular internal and external account reviews.
* Act as the first point of communication contact for the Client and internal Stakeholders.
* Own 3T/client requests, understanding how to add value and manage the change process to drive results, escalating to the Account Director where required.
* Support cost-saving initiatives and help with completion from theory through implementation to delivery and sign-off based on client and 3T needs.
* Have ownership, understanding, and detailed knowledge of 3T/client systems and SOP’s.
* Raise ideas for cost reduction, process optimisation, and continuous improvement.
Carrier Management:
* Work alongside and support the carrier management team at both a procurement and operational level to ensure service continuity for the Client.
Supporting the Account Director in the following:
* Understand resource allocations against budgeted targets within the P&L, identifying causes and implementing actions for improvement.
* Manage and maintain account action plans both internally and externally to ensure items are concluded in an appropriate timeframe.
* Manage cost increases (as per annual contractual agreements) and other amendments to the contract.
* Analyze and prepare data for price negotiations and contract renewals.
* Keep the customer up to date with all the products and benefits that the company can offer.
* Participate in the recruitment of personnel as and when required.
* Provide sign-off on carrier tenders and rate increases.
* Lead all projects relating to the contract, ensuring the needs of all stakeholders are considered and incorporated.
Qualifications/Skills/Competencies:
* Preferably a graduate with 3 years of industry experience in a similar field and discipline.
* Commercially aware, astute, self-motivated, and performance-driven.
Working Style:
* Ability to work under own initiative and self-motivation.
* Able to work on multiple tasks at any given time, prioritizing accordingly.
* Prepared to question the status quo to reach optimum productivity within a process.
* Possess proven analytical skills, including the ability to apply a logical approach to develop, test, and deliver solutions to problems.
Communication and Relationships:
* Able to build strong and lasting relationships/partnerships in service-critical client-facing sites.
* Ability to instil feelings of ease, integrity, and trust with the client at all levels.
* Good presentation, communication, and interpersonal skills.
Other:
* IT Skills - especially in MS Office.
* A logical and excellent understanding of IT systems and processes.
KPI’s & Reports:
* Client SLA’s.
* Internal SLA’s.
* Continuous improvement trackers and sustained viability.
* Growth/account development revenue.
* Account action plans.
What’s in it for you?
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible, and casual environment, providing an outstanding opportunity for career development and growth.
About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors, and other focused organizations. Aptean’s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech, and pharmaceuticals. Over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees, and our company.” –TVN Reddy
Aptean pledges to promote a company culture where diversity, equity, and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders, and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, or age.
Celebrating our diverse experiences, opinions, and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
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