Trade Parts Specialist role
Basildon
27.5k basic, 36k ote + benefits
My client, a busy telesales parts department are currently looking to hire a Telesales Parts Advisor / TPS Advisor / Parts Advisor on a full-time permanent basis.
You will need to have previous experience working as a Telesales Parts Advisor / TPS Advisor / Parts Advisor in a main or franchised dealership or in Euro Car Parts or a TPS type environment.
Duties of the Telesales Parts Advisor / TPS Advisor / Parts Advisor :
• Responding to customer queries and complaints in an efficient and professional manner
• Escalating customer issues with senior parts advisors and management when the need arises
• Adhering to company policies and procedures when interacting with customers
• Following up on customer calls to ensure that that customers are satisfied
• Staying up to date with products, services and policies by attending training sessions
• Ensuring that they accurately comprehend customer requests and issues by confirming and clarifying information
• Upselling products and services where possible and actively working towards reaching sales targets
• Maintaining accurate customer records in our customer relationship management (CRM) system and completing call logs and reports
• Parts look up and pre pick customer orders
Hours for the Telesales Parts Advisor / TPS Advisor / Parts Advisor are Monday – Friday 7.00 – 5.30. 1 in 3 Saturdays 8.00 – 1.00.
To apply for YOLO Recruitment’s Telesales Parts Advisor / TPS Advisor / Parts Advisor role, please get in touch.
At YOLO Recruitment we specialise in Motor Trade Jobs, so if you are looking for a new role in the Automotive industry, be sure to get in touch!