Summary
We’re a forward-thinking, well-established organisation committed to providing exceptional digital and technical services. We are excited to offer a fantastic opportunity for a motivated and tech-savvy individual to join our team as a Customer Digital Support Technician Apprentice. This role offers hands-on experience alongside structured learning.
Wage
£14,722.50 a year
Training course
Digital support technician (level 3)
Hours
37.5 hour week working Monday to Friday. Your exact hours will be discussed and agreed at interview.
37 hours 30 minutes a week
Possible start date
Monday 7 April
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
As an IT Apprentice you will play a crucial role in ensuring our technology systems run smoothly and efficiently for our customers. You will work alongside experienced IT professionals, providing first-line support to our customers and assisting with the maintenance, configuration, and troubleshooting of hardware, software, and network systems. This apprenticeship will provide you with the foundation to become a skilled Digital Solutions Technician.
Day to day tasks:
* Provide first-line IT support to end-users, resolving technical issues via phone, email, and in person
* Assist with setting up, configuring, and maintaining hardware and software systems
* Troubleshoot network, hardware, and software problems, ensuring minimal downtime by diagnosing and resolving
* Support the implementation and testing of digital solutions
* Collaborate with IT teams on system upgrades, deployments, and documentation
* Maintain accurate records of technical issues and solutions
* Learn and apply best practices in cybersecurity and data protection
Where you’ll work
Unit 5
Priory Tec Park
Saxon Way
Hessle
HU13 9PB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
ESTIO TRAINING LIMITED
Your training course
Digital support technician (level 3)
Equal to A level
Course contents
* use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
* use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
* apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
* provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
* operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
* communicate effectively through a variety of different channels using terminology appropriate to the audience
* use digital resources to extend own knowledge and skills relevant to their role
* risk assess the organisational impact of decisions that they take
* use digital systems to identify productivity and performance improvements
* use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
* maintain system security in line with organisational policies.
* support digital operations or digital change and transformation activities.
* investigate application problems and enable resolution to maintain productivity and improve quality of service.
* coach and guide stakeholders to develop their applications skills to use digital systems effectively.
* monitor data to analyse systems use and provide insights to recommend use or applications developments.
* support customers in the use of information, products and services through digital channels.
* diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
* maintain end-user systems physically or remotely. For example: software, hardware or operating systems
* provide and direct end-users to tools and resources to help them to resolve their digital problems.
* use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
* use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
* apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
* provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
* operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
* communicate effectively through a variety of different channels using terminology appropriate to the audience
* use digital resources to extend own knowledge and skills relevant to their role
* risk assess the organisational impact of decisions that they take
* use digital systems to identify productivity and performance improvements
* use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
* maintain system security in line with organisational policies.
Your training plan
Your apprenticeship training will lead to the Digital Solutions Technician at Level 3 and will be delivered remotely with scheduled tutorials with an experienced tutor from Estio Training. Topics covered will include Working in IT, Testing & Problem Solving, Introduction and Extended Networks, Security and Cloud Systems.
Requirements
Desirable qualifications
GCSE or equivalent in:
* English (grade 4-9)
* Maths (grade 4-9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Problem solving skills
* Analytical skills
* Logical
* Team working
* Keen in interest in IT
* Microsoft Office Products
Other requirements
Fidelity Systems have appointed Salad Skills, a specialist apprenticeship recruitment company, to manage our apprenticeship intake. We are passionate about matching best fit individuals to apprenticeship posts. By applying you agree to be contacted by them on our behalf. All shortlisted candidates will receive feedback.