Key Responsibilities
* To lead and supervise soft services teams, Security and Environmental (oversee day to day running of mall, car parks, perimeter, back of house areas, waste operation & housekeeping in the Service Yard.
* Working T/L
* Maintain the welfare of the team.
* Supervising and hands on approach as needed.
* Work with management across all departments to ensure operational cover and manage rosters on a day-to-day basis.
* Complete all monthly checks to include PPE, AI’s, TBT and Welfare checks.
* To be fully conversant with all procedures and policies, ensure AI’s are followed and adhered too
* To conduct reviews/Appraisals for personnel under your supervision, identifying training needs and potential for development
* To ensure the customer service philosophy is achieved within the department and to seek ways of ensuring Team Leaders and staff deliver consistently high standards.
* To frequently brief and share information with the team and liaise with senior management about any issues/incidents that occur during the day.
* Ensure that the centre operation is operationally compliant and in line with H&S regulations and risk assessments
Security
* Supervising and hands on approach to the mall, basement, car park and centre security operation.
* To Provide guidance, training, and supervision to the security team.
* Work with management to ensure operational cover and manage rosters on a day-to-day basis.
* Carry out daily team briefs to all security staff.
* Keep up to date with Terror threat level and intelligence provided by Savills security team
* Keep security team up to date with all information, issues and incidents – regular team briefs
* Hold regular meetings with management team
* Attend organised training sessions
* Complete all monthly checks to include PPE, AI’s, TBT and Welfare checks.
* To be fully conversant with all procedures and policies, ensuring that site assignment instructions are followed and adhered too.
* Ensure that the centre security operation is operationally compliant and in line with security regulations and risk assessments
* To provide security solutions to meet and exceed needs and contribute to the safety of our customers, retailers, staff and property.
Environmental
* To ensure a high standard of cleanliness and hygiene around the premises.
* To manage excellent relationships with our client, suppliers and customers.
* To lead and develop and retrain staff to deliver quality services in the most efficient and effective manner and achieve a “One Team” approach within the business.
* Work closely and support staff when required with Hands On approach.
* Ensure that all Health and Safety requirements are followed as per company policies and procedures which will include accident reporting / investigation, delivery of toolbox talks, PPE checks, maintenance of statutory and non statutory records etc.
* Support and work closely with the site Environmental teams.
* Management of cleaning equipment, consumables and materials. Good knowledge of Machinery.
* Daily monitoring of Cleaning standards throughout the external areas ensuring team proactively respond to all tasks as required.
* Ensure that all chemical and cleaning solutions are used correctly in line with manufacturer and company procedures. COSHH regulations are followed
* Maximise sustainability opportunities working closely with all stakeholders and all recycling opportunities are explored.
* To continuously review and introduce best practice across the shopping centre.
* Deliver leadership for soft services required to meet / exceed the customer requirements
* To enhance the relationship with the customer and ensure the appropriate and timely response to all cleaning issues and events.
* To ensure that all relevant records are held and updated as required.
Skills, Knowledge and Experience
Candidates will be required to demonstrate the following:
Essential
* Valid SIA Licence required
* Experience in the provision of cleaning/security services in a busy environment visited by members of the public. (Not essential as training will be given)
* Able to demonstrate a good level of customer service.
* Body fluids trained. (Training will be given)
* Ability to work on own initiative and deal with demanding situations.
* Honest and reliable work ethic.
* Well presented.
* Good interpersonal and communication skills.
* Able to work in both internal and external environments.
* Willingness to partake in further on-site training.
Desirable
* Basic Knowledge of H&S legislation.
* Flexible working approach to work patterns
* Driving Licence – not essential
Working Hours - 40.25 hrs
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Please see our Benefits Booklet for more information.