Receptionist
Application Deadline: 17 February 2025
Department: Customer Services
Employment Type: Permanent - Full Time
Location: Silverstone
Description
To be a proactive member of the customer service team, to meet and greet all visitors. Provide efficient internal support to all departments ensuring high standards of professionalism and personal presentation at all times.
Key Relationships
* Visitors, clients, suppliers and contractors
* All SCL departments
* CEO’s PA’s
* BRDC
Key Responsibilities
Front of House Reception.
* Greet visitors and inform relevant staff of arrival, answer any questions, and issue visitor badges.
* Provide effective meeting room management, liaising with catering, security, and events teams where required.
* Book taxis and internal transport
* Receive and distribute incoming post/deliveries
Office Management
* Proactively organise own workload
* Identify and escalate priority issues
* Update the internal phone list
* Update intranet with internal news
* Order stationary and keep stock
* Organise collection of confidential waste and recycle ink toners
* Liaise with contractors regarding facilities such as toilet cleaning, fire alarm testing and kitchen supplies.
* Ensure reception, kitchen and meeting rooms are kept clean and tidy at all times and the office has a welcoming and professional image.
Customer Service
* Operate the ZenDesk portal as required
* Respond to customer service enquiries by providing accurate product and service information.
* Complete adhoc administration tasks as requested and follow up calls where necessary
* Provide customer service at Moto GP, F1, and Silverstone Festival, plus ad-hoc events where required.
Team Responsibilities
* Help to create a positive and customer-centric environment within the team
* Demonstrate conviction in finding innovative approaches to solutions
* Willing to go the extra mile to delight
* Professional presentation both physically and in all aspects of work.
* To maintain at all times confidentiality on all relevant matters appertaining to the team
Performance Responsibilities
* Performance will be monitored against Personal Development Reviews (PDR’S)
Skills, Knowledge and Expertise
* Good communication skills, professional telephone manner and cheery disposition.
* Highly organised, motivated and positive attitude.
* Works well on own initiative.
* Responsibility, adaptability, and patience.
* Excellent communicator – articulate through written and verbal.
* Full Driving licence.
* Good knowledge of Windows packages (Word/Excel) and use of the internet
* Flexible approach to working hours including weekends
* Passionate about customer care
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