Job Summary
To provide secretarial support to Immunology and Allergy Consultants and their teams with particular responsibility for audio typing clinic letters, discharge summaries, general copy typing correspondence, minutes, and reports. To provide administrative support to the department/Clinical Team.
The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretary.
Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department.
Photocopying and scanning letters and documents as required.
Main Duties of the Job
To touch type from audio and/or copy type from written documentation the following documents: clinic letters; results letters; discharge summaries; medical reports and reports in response to complaints. This requires an understanding of medical terminology, phraseology, and medications. Some documents may be of a complex or distressing nature.
Arranging patients' appointments as required under the direction of the Medical Secretary Supervisor.
Arranging for patients to be seen for theatre/day case admissions when required and directed by the Medical Secretary Supervisor.
To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non-clinical nature.
Ensure that clinic letters and discharge summaries are sent out in accordance with the locally agreed time limits.
Receiving and dealing with telephone enquiries as appropriate.
To maintain the Consultant's diaries as required.
Input and look up patient data on Trust IT systems in accordance with Trust policy.
To ensure Consultant's post is opened daily and dealt with accordingly.
Arrange meetings and appointments as necessary.
To assist colleagues as directed by the Medical Secretary Supervisor in times of pressure of work.
Obtaining & receiving hospital notes from Medical Records Department as required using the case note tracking system.
About Us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to investing in the health and wellbeing of our staff, including a commitment to offering flexible working where we can; offering our staff a wide variety of training and development opportunities to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reaches their true potential, achieves their ambitions, and thrives in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected, and bold place to work.
Job Responsibilities
*Please Note: For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
* Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
* Business Administration NVQ level 3 or equivalent experience in a clerical environment
Desirable
* AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
Experience
Essential
* Experience of dealing with the Public/Customer service experience
* Experience of working with a range of Microsoft Office packages (e.g. Word, Excel, and Outlook)
* Experience of using IT systems
Desirable
* Experience of working in a busy environment
* Experience of working in Healthcare
Additional Criteria
Essential
* Work effectively and flexibly as part of a team to meet the needs of the services
* Confident in dealing with people at all levels
* Must be able to demonstrate an understanding of equality and diversity
* Mature open and flexible approach to work
* Demonstrates care and compassion
* Good inter-personal and communication skills
* Good organisational skills
* Team Player
* Conscientious
* Demonstrates reliability, motivation, and commitment
* Ability to travel to multiple sites
Desirable
* Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer Name
University Hospitals Birmingham NHS Foundation Trust
Address
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
Employer's Website #J-18808-Ljbffr