Accident Repair Centre Office Manager
Location: Daventry
Salary: Competitive, based on experience, Up to £35,000
Job Type: Full-time, Permanent
About Us:
We are a leading Accident Repair Centre dedicated to providing high-quality vehicle repairs and exceptional customer service. Due to continued growth, we are seeking an experienced and dynamic Office Manager to oversee the daily operations of our busy office, ensuring efficiency and professionalism in all aspects of customer and staff management.
Role Overview:
As the Office Manager, you will be the backbone of our operation, responsible for managing and instructing drivers, Customer Service Advisors (CSAs), liaising with the Parts Department and other office personnel. You will act as the primary point of contact for customers, ensuring they receive outstanding service while also handling administrative and operational duties to keep the business running smoothly.
Key Responsibilities:
Oversee and coordinate office operations, ensuring efficiency and high standards of service.
Manage and instruct drivers and CSAs to ensure seamless workflow and customer satisfaction.
Act as a key contact for customers, parts suppliers, handling inquiries, complaints, and service updates professionally.
Maintain accurate records, including job logs, customer interactions, and invoicing.
Liaise with insurance companies, suppliers, and external stakeholders.
Monitor stock levels ...