To provide efficient and effective administrative support to the multi-disciplinary team. Provide general administrative support including answering telephone calls, setting up meetings, diary management, filing, scanning, data input, occasional reception cover and photocopying as required. To develop a thorough understanding of the service and processes used including referral and treatment pathways and links with other childrens services. Support with identification and escalation of issues which compromise delivery of the agreed pathways and timeframes i.e. capacity issues. Efficiently use clinical systems e.g. Rio and other databases/systems to record and track the patients treatment pathway including, clinic appointments and outcomes. Ensure effective validation of data by monitoring and updating. Confident to escalate issues, such as errors with reports where needed To ensure that all written communication is professionally presented, accurate, well-constructed and formatted in line with Trust guidelines. Acknowledge and respond to queries via telephone, email and in person providing a high standard of customer care, ensuring that enquiries are responded to professionally and relayed accurately and in a timely manner to relevant persons. Continue to build a rapport and develop key relationships with both internal and external stakeholders. To use own initiative in prioritising workload to ensure deadlines are met. When appropriate, to propose changes to working practices to maximise efficient/effectiveness of role. To adopt a flexible and supportive role within the administration team by assisting with workload in the absence of colleagues to maintain a robust and quality service. To act in ways that support equality and value diversity. Treat everyone with whom you come into contact, with dignity and respect & recognise and report behaviour that undermines equality and diversity Undertake other tasks and support functions as requested by Lead Administrator Project the Trust values by demonstrating excellent customer care and professionalism in all activities Work within guidance of the Trusts policies and procedures.