Job Summary
Hours: Week 1/ 3/ 4 - Saturday 18:00-23:00
This is an exciting opportunity to join the Nimbuscare team in the role of Receptionist / Administrative Assistant, to support the Nimbuscare team in the delivery of our services including GP Out of Hours and Community Diagnostics.
You will be the first point of contact for our patients arriving for a face-to-face appointment and will be friendly and welcoming.
You will ensure an efficient and professional reception provision and will work as part of the wider team to ensure a positive patient experience.
Main Duties And Responsibilities:
1. Act as the main point of contact for patients & visitors arriving.
2. Report and action facility issues and faults where required.
3. Where appropriate, escalate Health & Safety and facility issues to the General Manager / Assistant General Manager.
4. Support the clinical teams working in our services with basic requests.
5. Manage the waiting room area whilst patients wait to be seen.
6. Interact with patients to provide information, signposting, and advice.
7. Demonstrate a competent level of interpersonal skills.
8. Manage and prioritise own workload.
9. Ensure the clinical rooms are stocked where appropriate.
10. Support the Operational Services Team with routine workload e.g. booking patients into clinics for other contracts / services.
11. Any other duties as directed.
12. Completion of administrative tasks as directed.
About Us
Nimbuscare is a not-for-profit organisation that aims to be a collaborative and agile provider that cares for its people and patients. Nimbuscare is based in York and is owned by all the practices in the city; however, we deliver services over a wider footprint.
We deliver Urgent Care services in collaboration with the hospital and GP practices in York, Scarborough, Whitby, Malton, and Selby. We also provide community-based frailty care, which focuses on treating people in the community where we can. We aim to shift services into the community where possible, for example, our community diagnostic centres run in partnership with the Acute Trust.
We are committed to contributing towards a better NHS based on equity, fairness, innovation, collaboration, and quality.
Important Notes
Please note Nimbuscare is unable to provide any advice about visas. There is no sponsorship available for this role.
Date posted: 05 March 2025
Pay scheme: Other
Salary: £11.44 an hour
Contract: Permanent
Working pattern: Part-time
Reference number: B0260-25-0014
Job locations:
York Hospital
Wigginton Road
York
YO31 8HE
Selby War Memorial Hospital
Doncaster Road
Selby
North Yorkshire
YO8 9BX
Person Specification
Knowledge And Skills Essential
* Able to use Microsoft Office Word, Excel, and Outlook
* Excellent customer service skills
* Understand and observe strict confidentiality
Qualifications Essential
* Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
Other Essential
* Ability to travel across various sites when required.
Experience Essential
* 6 months minimum experience in a similar role
* Experience in working with SystmOne
Desirable
* Experience of working within the NHS or general practice
Competencies/ Qualities/ Attributes Essential
* Competent in using Microsoft Office
* Good written and verbal communication skills
* Able to work well under pressure
* Able to work as part of a team
* Able to listen and empathise
* Hard working and willing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Nimbuscare Ltd
Address: York Hospital, Wigginton Road, York, YO31 8HE
Employer's website: Nimbuscare Website #J-18808-Ljbffr