Job Reference Number: 321392
Collections Customer Operations Manager - Exeter and East Devon - MCO00
Salary: Min: £44,551 Mid: £49,006 Max: £52,346
Type: Full time, Permanent, 41 Hours a week.
Location: Exeter Mail Centre - Flexibility and travel is required for this role covering the Exeter and East Devon area.
ABOUT US
We believe great things are possible and we help make them happen. Royal Mail impacts people and businesses in more than 71 million ways daily. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.
THE ROLE
Full accountability for the Collections operation, you’ll lead and inspire a team of front-line colleagues to efficiently collect items from small to medium outlets and deliver an excellent quality of service as you interact with customers from all walks of life.
Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values. You’ll partner with Trade Union to improve performance and ensure the collection operation runs smoothly.
SHIFT PATTERN: Monday to Friday, Shifts will be either 11:00 - 19:00 or 12:00 - 20:00. Flexibility is required due to operational needs.
WHAT YOU’LL GET:
We offer a 10% on-target bonus, generous holiday allowance, flexible working, pension scheme, and an excellent parental leave policy. Additional benefits include the Cycle2work scheme, corporate discounts, and exciting career opportunities.
ABOUT YOU
This role requires someone who is flexible, customer-focused, a team player, results-driven, and an inspiring leader. You should be able to motivate, coach, collaborate, and champion change.
NEXT STEPS
Ready to apply? Complete your application online and submit your CV. If successful, you’ll be invited to a face-to-face assessment and a capability-based interview.
Royal Mail is proud of our diverse employee network groups and is committed to inclusion and supporting a positive work environment.
Closing Date: Tuesday 28th January. This advert may close early if the appropriate number of applications has been reached.
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