Job Title: Repairs Administrator Salary: £15.67 Location: Hammersmith and Kings Cross, London on a 5-week rota: 3 weeks in Hammersmith and 2 weeks in Kings Cross Contract: 2-month term for sickness cover Working Hours: Monday - Friday, 9 am - 5 pm in-office, no remote workJob Title: Repairs Administrator Salary: £15.67Location: Hammersmith and Kings Cross, London on a 5-week rota: 3 weeks in Hammersmith and 2 weeks in Kings Cross Contract: 2-month term for sickness cover Working Hours: Monday - Friday, 9 am - 5 pm in-office, no remote work About the Role: We&x2019;re seeking a proactive Repairs Administrator to assist with the completion and smooth progression of day-to-day responsive repairs for our residents. You will work on-site at our offices, ensuring a high standard of service delivery by coordinating repairs with efficiency and attention to detail. The Ideal Candidate: This role is perfect for someone who thrives in a fast-paced, hands-on environment and is motivated by delivering excellent customer service. You should have strong organizational skills, a proactive approach, and be comfortable communicating with both residents and contractors. Familiarity with repairs scheduling and a basic understanding of quotes and cost verification will be advantageous. Key Responsibilities: In this role, you&x2019;ll be responsible for: Managing Repairs Requests: Assist with initiating and progressing responsive repairs, ensuring they are completed efficiently and to a high standard. Quote and Cost Verification: Carefully review and approve quotes, checking that contractor costs are fair, and ensure all completed work matches the initial request before processing payments. Communication: Keep residents and internal teams informed of repair statuses, addressing questions and concerns promptly. Documentation: Record all interactions and repair updates in Work wise, ensuring accuracy and consistency. Triage and Prioritisation: Diagnose and prioritise repairs to allocate resources effectively, enhancing overall satisfaction. Issue Resolution: Analyse quotes, invoices, and variation orders, ensuring accuracy and cost-effectiveness by referencing the Schedule of Rates SOR. Investigate repair issues as needed to prevent delays and recall unnecessary work. What You&x2019;ll Need: Previous experience in a customer service or administrative role, ideally within repairs or property management Excellent attention to detail and the ability to review and verify quotes and repair requests Strong organizational and time-management skills to handle multiple repair requests Confident communication skills, both written and verbal Familiarity with repairs processes and systems experience with Workwise is a plus Join Us: This is a unique opportunity to contribute to a team focused on delivering excellent repair services for residents. If you&x2019;re organized, detail-oriented, and ready to support seamless repairs for our community, we&x2019;d love to hear from you