Front Office Manager – 5 star hotel
1. Prestigious 5 star hotel
2. Great salary and benefits
3. Staff accommodation available
4. Free parking on site
5. Uniform and staff meals
The Front Office Manager is the golden thread between our Guests and our Resort; always leading and inspiring Front Office associates to deliver exceptional and memorable guest experiences from the welcome to farewell. You will strive to ensure the smooth running of the department, successfully executing all Front Office operations, which includes Reception, Nights and Concierge teams.
ESSENTIAL FUNCTIONS
● Coordinate all activities, operations and running of Front Office – whilst actively displaying a proactive front of house leadership style by maintaining a strong presence on the floor
● Provide clear leadership for quality and process improvement initiatives aligned with business goals and objectives
● Maintain, implement and adhere to standard policies, systems and procedures relating to hotel operations, including health and safety systems and quality standards, and systems contingency planning.
● Maintain a high level of personal service and guest recognition, with particular attention to VIPs and return guests
● Together with the Reservations Manager, ensure that reservation patterns, overbooking and yield opportunities are maximised to best effect.
● Seek and respond to guest feedback in order to drive continuous improvements in service standards
● Liaise with the Executive Housekeeper in order to ensure that all Front of House public areas are well maintained and kept to a high standard of cleanliness and good repair
● Ensure effective channels of communication are in place maximising the opportunities of distributing the information available – and encouraging ideas and participation from all team members, through monthly team briefings, daily morning meetings and daily operations meetings
● Supply and co-ordinate effective training to enable all Front Office associates to carry out their duties as required
● Participate as a member of the Hotel’s Fire and Emergency Team as required
● Continually monitor trends in guest feedback, forming action plans accordingly in order to address challenges in service standards
● Actively solicit guest opinion by ensuring a strong Front Office presence – meeting guests regularly, and work with the Executive Housekeeper checking guestrooms to ensure standard of product is maintained.
● Ensure that the hotel maintains a competitive edge by taking a proactive approach to maintaining up-to-date knowledge of industry trends
● Encourages a team spirit amongst staff members with leadership and guidance, including appraisals
QUALIFICATION STANDARDS
● Ability to communicate freely in local language is essential
● Suitable, relevant experience in the management of Rooms and Front Office
● Experience and knowledge of managing and controlling the budget for your department
● Drive and commitment to deliver results whilst managing complexity and demonstrating
adaptability
● Driving License is essential
● Ability to maintain compliance with all local laws and regulations
● Excellent relationship management and interpersonal skills with a high level of emotional
intelligence
● High levels of patience, tact and diplomacy
● Ability to assess/evaluate other employees’ performance in a fair and consistent manner
● Willingness to maintain current and up-to-date knowledge of the hospitality and leisure industry
● Ability to supervise, train and motivate associates in your team
● Participate in the development of short- and long-term financial and operational goals of the hotel.
● Ability to apply management (soft) skills in all circumstances
● Detail orientated and hands on
● Demonstrate self-confidence, energy and enthusiasm
Education:
● Preferred- Educated to university level in Hospitality or Hotel Management or equivalent
● Required- At least 5 years hotel experience with at least 3 years of supervisory experience within front office operations
Grooming:
All employees must maintain a neat, well-groomed appearance per company standards.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Kellan Group (including all of our brands, Berkeley Scott, RK and Quantica) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You’ll find a wide selection of vacancies on our websites