Join Our Dynamic Team: Import & Export Linehaul Team Leader at DB Schenker!
Are you a seasoned logistics professional with a passion for leading high-performing teams? We're seeking a Linehaul Team Leader to manage our Import and Export freight department within our land division.
Location: Nuneaton, UK
Hours: 9:00 to 17:30
Salary: £30,000 to £33,000
What will you be doing?
* Introduce metrics for evaluating team performance and service quality to drive continuous improvement.
* Ensure efficient response to customer issues and complaints, fostering satisfaction and loyalty.
* Collaborate with departments, hauliers, and partners to ensure seamless operations.
* Utilize in-house systems for shipping documentation and prepare customer activity reports.
* Manage a team of Customer Service Operators, overseeing job costing and month-end reporting.
* Report KPIs in X-site meetings.
* Monitor and respond to generic email boxes.
* Manage the planning of export linehaul trailers to IE and EU.
* Oversee data transfer of inbound trailers from IE and EU.
* Work with and monitor terminal inventories daily.
Requirements
* Previous supervisory experience.
* A passion for service excellence and commitment to customer needs.
* High energy levels, sound judgment, and a sense of urgency to achieve goals.
* Excellent communication and relationship management skills.
* Effective problem-solving skills, capable of resolving conflicts and taking ownership.
* Attention to detail in managing processes and documentation.
* Ability to mentor and develop team members.
What We Offer
* Full training and ongoing professional development to ensure regulatory compliance.
* Pension scheme with up to 6% employer contributions.
* 20 days of holiday, increasing to 25 days, plus a day off for your birthday.
* Opportunities for career development within our organization.
Next Steps
Apply now by following the provided links and attaching your CV. Applications may be reviewed before the deadline, so we encourage prompt submissions! We celebrate diversity and are committed to an inclusive workplace. Candidates will undergo right-to-work checks, a 5-year reference check, and a criminal records check.
Our offer
Join DB Schenker, a global logistics network connecting the world. Contribute to a diverse team of over 76,000 colleagues worldwide. Together, we move the world forward.
#J-18808-Ljbffr