Tax Collection Officers Location: Exeter Date: 28/04/2025 to 30/06/2025 Shift Pattern/ Hours : Monday to Friday 09:00 AM TO 16:00 PM Salary: £13.69 per hour What you will be responsible for: Monitor accounts in arrears and initiate recovery actions as needed. Assess overall debt and agree on sustainable repayment plans. Support customers in financial hardship by offering advice, conducting income/expenditure analysis, and identifying appropriate solutions. Prevent debt escalation through early-stage intervention. Refer complex or multi-debt cases to appropriate colleagues. Deliver customer support via phone, email, letter, and face-to-face interactions. Liaise with third-party representatives and update records accurately. Recommend cases for write-off when appropriate. Handle associated administrative tasks and maintain up-to-date records. Provide input on service improvements and support team performance. Offer guidance and support to colleagues as required. Perform any other duties relevant to the role Requirements: IRRV Level 2 Diploma in Local Taxation, Benefits and Advice (QCF) or substantial proven equivalent experience Adequate current experience of working within a high pressure income recovery and customer focussed environment Good current knowledge of Academy Revs & Bens, Capita Housing, Ash, Paris, Access, RKYV Dip and Workflow systems, and associated modules A working knowledge of financial customer solutions available including payment arrangement, discretionary funding and write off with the ability to explore sustainable ways to maintain and maximise the councils income in a customer focussed way An understanding of financial regulation and rules in relation to customer payments e.g. direct debit guaranteen Please apply with your CV or contact Melissa 442920034975 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. ADZN1_UKTJ