We’re a growing contact centre based in the heart of Newcastle upon Tyne. We like to think of ourselves as a canny bunch of people trying to be a little bit different as an employer. We’re one of the Sunday Times TOP 100 Best Companies to work for in 2019 and experts at acquiring and retaining customers for all of the partners we work with.
Responsibilities:
* This apprenticeship will teach you essential data skills, including how to source, format and present data; data validation and analysis; and how to apply legal and ethical principles when gathering and manipulating business data.
* Data Management & Analysis: Collect, clean, and organise data sets from multiple sources. Analyse data using tools like Microsoft Excel and Power BI to generate insights and reports.
* Reporting & Visualisation: Create and maintain dashboards in Power BI to track KPIs and operational performance. Publish daily MI reports for external clients. Produce accurate and visually compelling reports to communicate findings to stakeholders.
* Process Improvement: Identify trends and anomalies in data to recommend process optimisations. Support data-driven decision-making by providing timely and actionable insights.
* Collaboration: Work closely with various departments to understand data needs and provide tailored solutions. Partner with mentors and colleagues to support ongoing projects and organisational goals.
* Compliance & Accuracy: Ensure data integrity and compliance with company policies and regulations. Demonstrate strong attention to detail to minimise errors in data processing and reporting.
Data Analyst Level 4 Apprenticeship Standard:
* As a Data Analyst apprentice, you will use statistical and analytical tools to analyse the data and identify trends, patterns, and insights.
* You will be responsible for gathering, modelling, and transforming data from multiple sources – generating insight, communicating results, and ensuring that data is handled ethically.
* Due to the nature of the role, you can make valuable contributions to almost any department, business, or sector.
* Data Analysts can work as part of a larger data team, or be based within a specific department, such as marketing, HR, finance, or sales.
Monday - Friday, shifts to be confirmed.
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