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Employer: Unilever
Location: Kingston Upon Thames, England, United Kingdom
Salary: Competitive
Closing date: 19 Mar 2025
Please Note: The deadline for applying is 23.59 the day before the job posting end date.
Job Title: Quality Operations Manager
Location: Kingston
Work-Level: 2B
ABOUT ICE CREAM: Life Tastes Better With Ice Cream
Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability, we have 35 brands, including 3 one billion Euro brands (Magnum, Wall's, Ben & Jerry's), a strong presence in over 60 countries, generating annual revenue of over $8 billion.
We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. However, it is not as simple as it may seem. As Ice Cream makers, we are serious about happiness.
JOB PURPOSE:
Quality is a key driver of competitive advantage in the Ice Cream business. The Market Quality Operation plays a crucial role in embedding a strong culture of quality within the business unit, ensuring every product delivers the best experience and delights our consumers.
RESPONSIBILITIES:
* End-to-end quality Cold Chain responsibility across the entire region: Primary and Secondary (Warehouse & Transportation), Tertiary (Distributors, Concessionaries, Customers - cabinets, and freezers).
* Ensure Warehouse and Transportation quality requirements, including external certifications when applied.
* Collaborative Manufacturing (CM's) Quality Management, Audits & continuous improvement, and metrics. (Including external certification).
* Re-packer Quality Management, Audits, continuous improvement and metrics.
* Member of the BU Quality Leadership Team and partnering with local stakeholders team.
* Communicate quality objectives, performance metrics, and improvement initiatives to senior management and key stakeholders.
* Collaborate with cross-functional teams, customers, and external stakeholders to address quality issues and drive continuous improvement initiatives.
* Investigating customer & consumer complaints and implementing corrective and preventive actions to address quality issues and prevent recurrence.
* Establish and maintain strong relationships with key customers to ensure E2E quality standards.
* Develop, implement, and control the Quality Management System (QMS) to ensure full compliance with our products - (including Local Legislation requirements).
* Coordinate the development of training materials.
* Driving all compliance and regulatory matters with local & international (in case of importation & exportation) regulatory bodies.
* Ensure, lead, and execute ICQA (Inter Company Quality Agreements) in case of importation process.
* Maintain an effective Change Management system to ensure business changes are effectively managed.
* Investigate quality issues (Non-conformances) and failures, lead Critical Event Processes, and apply Corrective and Preventive Actions (CAPA) to prevent recurrence.
* Monitor & manage critical consumer complaints. In case of marketplace issues or incident-related product safety/quality, lead local IMT and E2E investigation.
ALL ABOUT YOU:
* Strong knowledge of food safety regulations and standards: Ensuring compliance with regulations such as HACCP, FSSC22000, and local Ice Cream & food labeling requirements.
* Proven experience in quality management within Ice Cream & Food companies.
* Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with stakeholders at all levels.
* Excellent problem-solving abilities, analytical skills, and attention to detail.
* Years of relevant experience as a Quality leader in Ice Cream business.
* Experience in virtual teamwork.
* Auditing skills and clear understanding and ability to assess and act upon product safety, quality, efficacy, and compliance risks.
* Proactive approach: Anticipating potential quality issues, implementing preventive measures, and continuously seeking opportunities for improvement.
* Being flexible and responsive to changing regulations, market trends, and customer & consumer preferences to ensure quality processes remain effective and efficient.
Are you a brave problem solver with Consumer passion?
Do you have continuous improvement mindset and find clever solutions to a variety of challenges?
Are you a supportive listener and interested in understanding others?
Are you a team-player with a lot of energy and positive attitude?
Do you want to make impact and be part of the Ice Cream Quality Transformation journey?
Then please apply for this role, you might very well be the one we are looking for!
What we offer:
Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.
Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
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