Our client is looking for a 2nd line support engineer to work mainly dayshift within the IT department of a busy site.
As a 2nd Line IT Support Engineer, you will be instrumental in delivering high-quality technical support and troubleshooting services to our clients. Reporting to the IT Support Manager, your core responsibilities will include resolving complex software and hardware issues while ensuring excellent customer service. Your expertise in Microsoft Windows Server, Active Directory, and computer networking will be essential in maintaining system integrity. Additionally, your skills in tools like SCCM and Intune will enhance our IT infrastructure, making you a vital asset in our mission to provide seamless IT solutions.
Responsibilities
1. AD and Azure administration, Expertise in Active Directory for user and group management.
2. At least 3 years IT experience
3. Offer on-site support to troubleshoot and resolve technical challenges effectively, ensuring clear communication with both internal teams and external partners.
4. PC and laptop setups
5. Mobile phone administration, deployment using templated MDM scripts
6. Basic networking knowledge, TCP/IP, Vlan
7. Log and analyse escalated issues, ensuring comprehensive resolutions are implemented to prevent recurrence
8. Proficient in Office 365 administration, including user management and configuration.
9. File...