Bill's Restaurants is looking for a Groups and Tours event administrator to assist the team to look after the administration with increased numbers of bookings.
This role is to assist an efficiently plan and manage all group bookingsand events, particularly those from tour operators, while ensuring the smoothtransition of event details to site operations. The role aims to achieveexcellent client feedback, promote repeat business, and identify opportunitiesfor growth by expanding our network and increasing bookings.
In this role we are looking for someone that can;
Organize and manage event details for large groups and tour operators, ensuringclient requirements are met and expectations are clearly communicated.
Maintain regular communication with clients throughout the planning process tocapture all necessary details and align expectations.
Finalize event details with clients before handing over to the operations teamfor execution.
Collaboration with Tour Operators and Clients:
Build and maintain strong relationships with tour operators, ensuring theirgroup requirements are met and expectations are managed for each event.
Work closely with the operations team to ensure smooth execution of events andquickly address any last-minute changes or requests from large group bookings.
Research and Business Development:
Conduct research to identify new companies, tour operators, and industrycontacts to increase group bookings.
Payment and Invoice Tracking:
Track payments and invoices for group bookings, ensuring that all financialaspects of events are properly managed and followed up as necessary.
Coordinate with clients and the finance team to ensure timely payments andresolve any invoicing issues.
Client Feedback and Continuous Improvement:
Collect post-event feedback from clients and analyse it to identify areas forimprovement.
Use client feedback to enhance future event offerings and ensure clientsatisfaction across all group and tour bookings.
Work with the Groups and Tours Manager and Head ofReservations and Revenue to make adjustments and improvements based on clientfeedback.
Client Feedback and Relationship Management:
Maintain positive relationships with restaurant and event teams to optimizespace occupancy and drive revenue where possible.
Key Qualities and Experience
Strong Organizational Skills: Ability to manage complex logistics and largegroup bookings efficiently.
Experience with Group Coordination: Experience in managing large-scaleevents, particularly for groups or tours, with an understanding of the specificneeds of such events.
Industry Knowledge: Familiar with both restaurant and event operations,with the ability to work across multiple departments.
Relationship Building: Ability to work effectively with tour operators,clients, and suppliers to ensure a smooth event experience.
Client-Focused: Dedicated to delivering high-quality service andensuring a positive client experience, even in a high-volume environment.
Experience: At least 2 years of experience in event planning,particularly managing group bookings or working with tour operators.
Practical and Adaptable: Ability to handle the day-to-day challenges ofevent management, with a focus on planning, problem-solving, and flexibility.