Role Overview
This Customer Team Leader position requires a skilled and enthusiastic individual to lead a team of customer service representatives, providing coaching and guidance to enhance their performance.
Main Responsibilities:
* Lead and motivate a team of customer service representatives, providing regular feedback and coaching to improve their performance
* Develop and implement effective customer service strategies, aimed at improving customer satisfaction and loyalty
* Collaborate with the store manager to ensure the smooth operation of the store, including stock management, health and safety, and compliance with company policies
* Maintain accurate records and reports, ensuring that the store remains compliant with company policies and procedures
Requirements
To succeed in this role, you will need excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment.
Essential Skills:
* Strong organisational and problem-solving skills
* Ability to build positive relationships with customers and colleagues
* Flexibility to work a range of different shifts