Job summary We are looking to recruit for a Practice Senior to join our BHF Goldthorpe Medical Centre. The purpose of the role is to oversee the smooth running of an individual practice site, with remote support from the Chief Operating Officer, to ensure a high level of service delivery and to assist in the implementation of new initiatives in conjunction with Management. You will also monitor and improve income and services in line with Quality and Outcomes Framework, local enhanced services and direct enhanced services by supporting the planning process. BHF are fully committed to ensuring equality, diversity, and inclusion (EDI) as this is embedded in our values. We are also a committed employer under the Disability Confident Scheme. Therefore, should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact a member of the HR team at syicb-barnsley.bhf-hrteamnhs.net and we will be happy to help/ Please note that interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role may close early, therefore please do not hesitate to submit your application. Main duties of the job Manage practice reception staff including processes relating to recruitment, induction, and appraisals. Dealing with general day to day enquiries from the Reception/Admin staff and supporting them with less standard or straightforward issues that arise. To use own initiative to deal with problems, guided by Practice procedures and guidelines. Escalate to management team and clinicians for advice and support where required. Plan and organise practice team rota, including clinical and administration team. To work in partnership with the other Practice Seniors across the Federation, sharing best practice ideas and where appropriate identifying and recommending changes in procedures to the Chief Operating Officer, so that agreed targets are met, and patient care is improved. Support with the handling and resolution of complaints, ensuring lessons are learnt from feedback received. Run or write reports using set templates to support information sharing, monitoring and quality improvement. Ensure resources, equipment and stock are available to meet specific work objectives. Responsible for petty cash on-site. Be responsible for managing the GP locum register with new starters and leavers and processing the relevant documentation, sending this to the HR team when required. For further duties of the post please refer to the attached job description. About us Launched in 2015, we are an ambitious and inclusive organisation focused on enhancing the way in which primary care at scale is delivered within Barnsley. Our vision is to deliver a robust publicly-funded health and social care service which meets the needs of the local community. We believe that regardless of location or need, every patient should receive the same high standard of care, at times when they need it most. Receptionists are an integral part of our team and our ability to meet these aims. Benefits: 5 weeks annual leave plus bank holidays, NHS Pension Scheme, Monthly in-house training event, retail discounts Date posted 27 January 2025 Pay scheme Other Salary £25,778.60 a year (FTE) Contract Permanent Working pattern Full-time Reference number B0243-25-0009 Job locations BHF Goldthorpe Medical Centre Goldthorpe Green Goldthorpe S63 9EH Job description Job responsibilities Manage practice reception staff including processes relating to recruitment, induction, and appraisals. Dealing with general day to day enquiries from the Reception/Admin staff and supporting them with less standard or straightforward issues that arise. To use own initiative to deal with problems, guided by Practice procedures and guidelines. Escalate to management team and clinicians for advice and support where required. Plan and organise practice team rota, including clinical and administration team. To work in partnership with the other Practice Seniors across the Federation, sharing best practice ideas and where appropriate identifying and recommending changes in procedures to the Chief Operating Officer, so that agreed targets are met, and patient care is improved. Support with the handling and resolution of complaints, ensuring lessons are learnt from feedback received. Run or write reports using set templates to support information sharing, monitoring and quality improvement. Ensure resources, equipment and stock are available to meet specific work objectives. Responsible for petty cash on-site. Be responsible for managing the GP locum register with new starters and leavers and processing the relevant documentation, sending this to the HR team when required. Manage practice workload, ensuring tasks are equally allocated across all practice staff, ensuring that tasks are completed within agreed timescales. This may include any of the following areas, o Cytology- recalls and entering results. o Processing and allocating Pathology results. o Immunisation recalls (including childhood immunisations). o Summarising medical records. o Scanning medical information to patient records. o Allocating workflow to doctors. o Read coding medical information. o Processing out of hours information received electronically. o Allocating home visits and print relevant information for the clinical staff. o Updating records when a patient is deceased. o Processing repeat prescription requests. o Processing online prescription requests. o Processing hospital discharge letters. o Processing scanned workflow from the doctors. o Registration of new patients and temporary residents. o To manage and process QOF files. o To complete and process POs, as and when required. o Deduction of patients. o Recalls of chronic disease management. o Processing tasks in SystmOne. o Processing insurance report/medical records requests. RECEPTION DUTIES: On opening the premises check the clinical rooms, waiting area and reception are heated/ventilated, clean and tidy. To assist in organising patient appointments, and the passage of information to staff, patients and Health Care providers. Ensure the surgeries are well stocked with stationery and equipment needed by the clinicians. To receive and exchange routine information between Clinicians, Health Care providers, staff, patients and external agencies. MEDICAL RECORDS: Management of Medical Records. Ensure records are kept neat and tidy and in good general repair. Ensure any changes in patient details i.e., address telephone numbers etc are altered on the patients medical record. Ensure all patient contacts are documented in the patients computerised medical record. TRAINING: To participate in training events organised by the practice and CCG as and when required by the Practice and organise and schedule for the practice team. Ensure the annual completion of e-learning by all team members on site. Job description Job responsibilities Manage practice reception staff including processes relating to recruitment, induction, and appraisals. Dealing with general day to day enquiries from the Reception/Admin staff and supporting them with less standard or straightforward issues that arise. To use own initiative to deal with problems, guided by Practice procedures and guidelines. Escalate to management team and clinicians for advice and support where required. Plan and organise practice team rota, including clinical and administration team. To work in partnership with the other Practice Seniors across the Federation, sharing best practice ideas and where appropriate identifying and recommending changes in procedures to the Chief Operating Officer, so that agreed targets are met, and patient care is improved. Support with the handling and resolution of complaints, ensuring lessons are learnt from feedback received. Run or write reports using set templates to support information sharing, monitoring and quality improvement. Ensure resources, equipment and stock are available to meet specific work objectives. Responsible for petty cash on-site. Be responsible for managing the GP locum register with new starters and leavers and processing the relevant documentation, sending this to the HR team when required. Manage practice workload, ensuring tasks are equally allocated across all practice staff, ensuring that tasks are completed within agreed timescales. This may include any of the following areas, o Cytology- recalls and entering results. o Processing and allocating Pathology results. o Immunisation recalls (including childhood immunisations). o Summarising medical records. o Scanning medical information to patient records. o Allocating workflow to doctors. o Read coding medical information. o Processing out of hours information received electronically. o Allocating home visits and print relevant information for the clinical staff. o Updating records when a patient is deceased. o Processing repeat prescription requests. o Processing online prescription requests. o Processing hospital discharge letters. o Processing scanned workflow from the doctors. o Registration of new patients and temporary residents. o To manage and process QOF files. o To complete and process POs, as and when required. o Deduction of patients. o Recalls of chronic disease management. o Processing tasks in SystmOne. o Processing insurance report/medical records requests. RECEPTION DUTIES: On opening the premises check the clinical rooms, waiting area and reception are heated/ventilated, clean and tidy. To assist in organising patient appointments, and the passage of information to staff, patients and Health Care providers. Ensure the surgeries are well stocked with stationery and equipment needed by the clinicians. To receive and exchange routine information between Clinicians, Health Care providers, staff, patients and external agencies. MEDICAL RECORDS: Management of Medical Records. Ensure records are kept neat and tidy and in good general repair. Ensure any changes in patient details i.e., address telephone numbers etc are altered on the patients medical record. Ensure all patient contacts are documented in the patients computerised medical record. TRAINING: To participate in training events organised by the practice and CCG as and when required by the Practice and organise and schedule for the practice team. Ensure the annual completion of e-learning by all team members on site. Person Specification Qualifications Essential Educated to GCSE level or equivalent including Maths and English. Desirable NVQ Level 3 Business Administration or equivalent professional experience. Practical, Intellectual, Analytical and Organisational skills Essential Ability to lease with multiple internal and external stakeholders involving the practice. Ability to organise and prioritise workload whilst meeting deadlines. Ability to work autonomously. Desirable Knowledge/previous involvement and understanding of the recruitment process. Experience Essential Experience of supervising and managing a team. Ability to problem solve. Proficient in Microsoft Office packages. Ability to compile data and retrieve information through reports. Desirable Knowledge of clinical systems including SystmOne. Experience of working in a Primary Care setting. Experience of planning and creating shift rotas. Experience of auditing processes. Experience of handling complaints. Deposition/Personal Essential Excellent written and oral communication skills. Excellent attention to detail. Ability to work under pressure and diffuse conflicting situations. Ability to deal with patients or their advocates in a sensitive and confidential manner Desirable - Person Specification Qualifications Essential Educated to GCSE level or equivalent including Maths and English. Desirable NVQ Level 3 Business Administration or equivalent professional experience. Practical, Intellectual, Analytical and Organisational skills Essential Ability to lease with multiple internal and external stakeholders involving the practice. Ability to organise and prioritise workload whilst meeting deadlines. Ability to work autonomously. Desirable Knowledge/previous involvement and understanding of the recruitment process. Experience Essential Experience of supervising and managing a team. Ability to problem solve. Proficient in Microsoft Office packages. Ability to compile data and retrieve information through reports. Desirable Knowledge of clinical systems including SystmOne. Experience of working in a Primary Care setting. Experience of planning and creating shift rotas. Experience of auditing processes. Experience of handling complaints. Deposition/Personal Essential Excellent written and oral communication skills. Excellent attention to detail. Ability to work under pressure and diffuse conflicting situations. Ability to deal with patients or their advocates in a sensitive and confidential manner Desirable - Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Barnsley Healthcare Federation Address BHF Goldthorpe Medical Centre Goldthorpe Green Goldthorpe S63 9EH Employer's website https://barnsleyhealthcarefederation.co.uk/ (Opens in a new tab)