Please see job description and personal specification for fully details: To promote a positive service user experience throughout their stay through proactive listening, being responsive to issues raised and through resolving issues and concerns raised by service users with colleagues and senior members of the team. To be responsible for maintaining and conducting oneself in a professional manner towards service users, carers, colleagues, and other agencies, at all times. To participate in working collaboratively with other Trust services and external agencies to provide seamless care for service users. To provide service users with personal care, where and when required, and demonstrate empathy, dignity, respect, and compassion at all times. To understand the importance of the relatives/carers contribution to care and conversing with the service users and their relatives/carers, establishing their needs, and assisting them as necessary. Ensuring that any entries made by the post holder in the nursing notes are current, relevant, and accurate, and the content will then be reported & counter signed by the registered nurse or relevant professional. Working in partnership with the service user to access a range of activities and services to maintain their independence. Promoting healthy activities and lifestyle choices. To promote and support registered staff with the physical health, comfort, and wellbeing of service users, including physical observations and taking blood pressure, temperature and pulse under their guidance and supervision. Empower service users by ensuring that they receive relevant information about their treatment, medication, available services, advocacy services, ward routines and safety procedures under the guidance of a registered nurse. To ensure food and fluids are served to service users according to policy