Job Description As an Underwriting Team Manager, you will be responsible for the day to day running of the underwriting team. You will ensure compliance to relevant lending policies and procedures. Helping to lead the implementation of any process changes to improve efficiencies that will enhance the broker and customer journey and to improve the performance of the broker packaging As an Underwriting Team Manager, we are looking for someone to: Lead, motivate and performance manage the Underwriting Team through a programme of 1-1s, appraisals and coaching, that improve performance and develop colleagues Carry out skills gap analysis to identify training to adapt and enhance the skills of all underwriters so that we deliver excellent customer service and remain competitive in the market place Manage relationships with and provide underwriting support to our brokers so that future business submissions are facilitated Ensure that company policies and regulatory requirements are adhered to by all team members so that the business remains compliant and risks are minimised Ensure there is a strong focus on service, with suggestions for improvement being made, from all team members to further enhance the customer journey To manage the customer feedback processes, ensuring that complaint responses are reviewed and actioned within agreed service levels