Provide administrative support and query resolution for customer training requests, arranging suitable training and assessments. Strong communication and customer service skills are required, with attention to detail when making training arrangements.
Coordinate training and assessments for a team of trainers/assessors, ensuring processes and systems align with business and industry standards. Work with trainers/assessors and the talent team to maximise upskilling opportunities.
Key Competencies:
* Flexibility and adaptability
* Problem-Solving Skills
* Interpersonal Skills
* Customer Service Orientation
* Pro-active and enthusiastic
* Attention to Detail
Knowledge, Skills, and Experience:
* Organised and efficient
* IT literate and proficient in Microsoft Office suite, including Outlook, Word, Excel
* Previous experience in a busy coordination environment
* Previous experience dealing with data, collating figures, and producing statistics for management reporting
* Attention to detail
* Confident communicator, both written and verbal
* Self-motivated and able to work to deadlines